Help Desk Manager: Lead IT Support & SLA Excellence

Kodiakgas; The Woodlands (TX); On-site; USD 85,000 - 105,000; Full time

Job summary

A leading oil and gas service provider is seeking a Help Desk Support Manager to oversee the IT support team. This role includes monitoring operations, managing a team, and developing ensuring customer satisfaction via effective technical support. Candidates should possess a bachelor's degree in IT or a related field, along with extensive experience in IT support and strong leadership capabilities. This role offers a chance to implement policies while working in a dynamic environment focused on technical excellence.

Qualifications

• 5+ years of experience in IT support, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of Windows/Mac OS and Microsoft 365.
• Experience with help desk ticketing systems.

Responsibilities

• Oversee daily operations of the help desk and resolve technical issues.
• Manage and mentor help desk technicians, providing guidance and training.
• Develop and implement help desk policies and service level agreements.

Skills

Technical support

Leadership

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree in IT or Computer Science

Tools

Freshservice

Jira

Job description

A leading oil and gas service provider is seeking a Help Desk Support Manager to oversee the IT support team. This role includes monitoring operations, managing a team, and developing ensuring customer satisfaction via effective technical support. Candidates should possess a bachelor's degree in IT or a related field, along with extensive experience in IT support and strong leadership capabilities. This role offers a chance to implement policies while working in a dynamic environment focused on technical excellence.