IT Support Services

ARES Corporation; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA Accounts

Life & Disability Insurance

Critical Illness & Accident Insurance

ESOP

401(k) Plan

Paid Time Off & Holidays

Job summary

ARES Corporation seeks an IT Services Support professional to maintain local desktop and hardware operations, manage service desk throughput, and administer SharePoint sites for users. You will engage with customers to gather requirements and deliver out-of-the-box SharePoint solutions, while assisting with migrations, upgrades, and documentation.

The role emphasizes strong customer service, clear communication, and the ability to work both independently and as part of a team.

Qualifications

• Clear, professional verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Basic experience with SharePoint (support or simple development).
• Familiarity with Microsoft Office and general IT troubleshooting practices.

Responsibilities

• Support SharePoint site creation, updates, access management, and basic troubleshooting.
• Meet with customers to gather requirements and deliver SharePoint solutions.
• Assist with SharePoint migrations, upgrades, documentation, and user training.
• Monitor IT support channels and submit/track tickets.
• Provide remote support for off-site users.
• Log, document, and resolve issues professionally and efficiently.
• Participate in team projects and complete other assigned duties.

Skills

Technical aptitude

Verbal and written communication

Customer service

Organizational skills

Teamwork and independence

SharePoint basics

Microsoft Office familiarity

Education

BS/BA in information technology or equivalent

Tools

SharePoint Online

Power Apps

Power Automate

Power BI

JIRA

Job description

Overview

The IT Services Support delivers IT support with a focus on high responsiveness and exceptional customer service. This cross-functional role is responsible for maintaining local desktop and hardware operations, managing service desk throughput, and acting as a key resource for SharePoint site administration and user solutions.

Responsibilities

• Support SharePoint site creation, updates, access management, and basic troubleshooting
• Meet with customers to gather requirements and deliver out of the box SharePoint solutions
• Assist with SharePoint migrations, upgrades, documentation, and user training
• Monitor IT support channels (phone, email, Helpdesk) and submit/track tickets
• Perform basic system administration including account management, software configuration, and data process maintenance
• Review and communicate IT outage notices and maintain situational awareness of IT operations
• Research and resolve IT user questions or escalate when needed
• Complete desktop/laptop/tablet/printer setup and troubleshooting
• Install and update software and assist with ad hoc IT projects
• Support video conferencing setups, loaner equipment, software license coordination, and VIP support
• Provide remote support for off site users
• Log, document, and resolve issues professionally and efficiently
• Participate in team projects and complete other assigned duties

Minimum Requirements

• Strong technical aptitude with the ability to learn new systems quickly
• Clear, professional verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Basic experience with SharePoint (support or simple development)
• Familiarity with Microsoft Office and general IT troubleshooting practices

Preferred Qualifications

• Experience in helpdesk, customer support, or application support
• Experience supporting both Windows and Mac environments
• Experience with SharePoint Online, Power Apps, Power Automate, Power BI
• Familiarity with JIRA or similar tracking tools
• Understanding of SDLC and standard IT procedures/work instructions
• Working knowledge of HTML, CSS, JavaScript, or SharePoint Designer (light customization only)

Education and Relevant Work Experience

• A BS/BA degree in an information technology field related field or equivalent experience in related field.

ARES Benefits

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• ESOP
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a