Customer Support Analyst

Cygnus Professionals; Tallahassee (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A multimedia development company in Tallahassee is seeking a qualified candidate responsible for multimedia development and project-related work using Office products and SharePoint. The ideal candidate must have excellent communication skills and be able to collaborate effectively with customers. Knowledge of multimedia development tools and a proactive approach to support are essential. This role will focus on project documentation and user communications. Applicants should expect a collaborative and supportive work environment.

Skills

Excellent verbal and written communication skills

Ability to interact and collaborate directly with customers

Ability to use office automation tools

Ability to use multimedia development tools

Ability to provide proactive support

Ability to plan, organize, coordinate, and prioritize work

Skill in customer service

Ability to manage documentation

Ability to receive and give constructive criticism

Tools

MS Office 2007

SharePoint 2010

Audio-video production tools

Web site design software

Training software

Publication software

Job description

This position is responsible for multimedia development, high-level project related work using all Office products and SharePoint, standards and accessibility compliance, project documentation and user communications. There will not be SharePoint “development” efforts, but simply SharePoint use and basic support as a tool.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Ability to interact and collaborate directly with customers
• Ability to use office automation tools (MS Office 2007, SharePoint 2010, Email/Calendaring, etc.)
• Ability to use multimedia development tools (audio-video production, streaming media, graphic design, web site design, computer based training software, publication software, etc.)
• Ability to provide proactive support to both the IT project team members and Functional team members
• Ability to plan, organize, coordinate, and prioritize work assignments for him/herself or other team members
• Skill in customer service
• Ability to develop and manage documentation in accordance with the Department's standards
• Ability to receive and give constructive criticism, and maintain effective work relationships

Additional Information

All your information will be kept confidential according to EEO guidelines.