IT Support Services I - Help Desk

Courser; Lafayette (LA); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k match

Flexible PTO

Gym reimbursement

Paid maternity and paternity leave

Job summary

A technology services company in Louisiana is looking for an IT Support Engineer to join their team. The role involves providing frontline IT support, troubleshooting hardware and software issues, and ensuring user satisfaction. Candidates should have over two years of experience in Microsoft Networks, excellent communication skills, and a customer-oriented approach. The company offers competitive benefits, including medical insurance and learning opportunities to support employee growth.

Qualifications

• 2+ years experience with Microsoft Networks and network security.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• High proficiency in MS Office applications.
• HS diploma or GED; an Associate degree is preferred.

Responsibilities

• Provide frontline IT support to employees and clients.
• Diagnose and resolve hardware, software, and network issues.
• Install and configure operating systems and software.
• Manage user accounts and permissions.
• Troubleshoot Wi‑Fi, VPN, and network printer issues.
• Document solutions and update the knowledge base.
• Monitor and maintain IT systems and networks to prevent disruptions.
• Collaborate with IT team and escalate complex issues to senior engineers.
• Support IT projects: upgrades, deployments, and expansions.
• Ensure security measures to protect data and systems.

Skills

Microsoft Networks

Firewall configuration

Network configuration

Workstation setup

Technical documentation

Customer service

Powershell

Active Directory

ITIL practices

PowerShell

Documentation

Communication

MS Office

Working under pressure

Independence

Education

High School diploma or GED

Associate degree

Tools

ConnectWise

Cloud platforms (AWS, Azure, Google Workspace)

Azure

Google Workspace

MCSA

Job description

IT Support Engineer

We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.

Key Responsibilities

• Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.
• Install, configure, and update operating systems, software, and hardware for new and existing users.
• Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.
• Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.
• Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.
• Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.
• Collaborate with other IT team members and escalate complex issues to senior engineers as needed.
• Support IT projects such as system upgrades, software deployments, and network expansions.
• Ensure security measures are followed to protect the integrity of data and systems.

Key Qualifications

• +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office - Word Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High School diploma or GED required
• Associate degree preferred

Preferred Experience

• Experience with ConnectWise
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).
• Experience with cloud platforms like AWS, Azure, or Google Workspace.
• Knowledge of ITIL practices and IT service management.

What we do for you

At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Flexible PTO
• 10 Holidays including your Birthday and a Floating Holiday!
• Gym reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid Maternity and Paternity leave
• Paid certifications
• Learning and development programs

Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.