Sr. SharePoint Administrator

TechSur Solutions; Reston (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

TechSurSolutions based in the DC metro area is seeking a Senior SharePoint Administrator to support day-to-day administration, maintenance, and user-facing support of the Microsoft SharePoint environment.

The ideal candidate will manage SharePoint Online/On-Premises, configure sites, libraries, and permissions, and collaborate on Microsoft 365 integrations while delivering timely, professional end-user support.

Qualifications

• BS Degree or 4 years of equivalent work experience in lieu of degree.
• 5 years of experience with SharePoint administration or a similar role.
• Basic understanding of SharePoint Online and/or SharePoint Server.
• Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook).
• Basic knowledge of user permissions and Active Directory/Azure AD.
• Proven customer service skills with professional and efficient support.
• Strong problem-solving and communication skills.

Responsibilities

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments.
• Create and manage SharePoint sites, libraries, lists, and permissions.
• Troubleshoot and resolve permission issues, including inheritance and access levels.
• Investigate and correct permission misconfigurations at various levels.
• Provide excellent customer service to end users in a timely manner.
• Serve as a point of contact for SharePoint-related support requests.
• Assist with user account management, access control, and security group assignments.
• Monitor system performance, storage, and usage reports.
• Support content migration to SharePoint.
• Create documentation, guides, and training materials for end users.
• Assist in governance policy development and implementation.
• Collaborate on Microsoft 365 integrations (Teams, OneDrive, Power Automate).
• Participate in testing updates and new features before deployment.

Skills

SharePoint admin

Customer service

Problem solving

Communication

Education

BS Degree or 4 years experience

Tools

Power Automate

Power Apps

ShareGate

Azure AD

Job description

• Active Government Security Clearance: No

Company Description

TechSurSolutions is a digital services company whose mission is to enable digital transformation for our customers to improve quality and efficiency.Based in the DC metropolitan area,TechSurspecializes in advanced cloud services, modernization for both ITstructuresand applications, leveraging Agile development, and Data Analytics.Since we were formed inAugust of2016,we have supported multiple impactful and excitinggovernment programs.

Job Description

TechSur is looking for a Senior SharePoint Administrator will assist in the day-to-day administration, maintenance, and support of the organization's Microsoft SharePoint environment. This role is ideal for a motivated individual looking to grow their skills in SharePoint administration, Microsoft 365, and enterprise collaboration platforms. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support.

Key Responsibilities:

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments
• Create and manage SharePoint sites, libraries, lists, and permissions
• Troubleshoot and resolve SharePoint folder and file permission issues, including broken inheritance, incorrect access levels, and unauthorized access concerns
• Investigate and correct permission misconfigurations at the site, library, folder, and file level
• Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner
• Serve as a friendly and knowledgeable point of contact for SharePoint-related support requests, ensuring a positive experience for all users
• Assist with user account management, access control, and security group assignments
• Help monitor system performance, storage, and usage reports
• Support the migration of content and data to SharePoint
• Create and maintain basic documentation, guides, and training materials for end users
• Assist in the development and implementation of SharePoint governance policies
• Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate)
• Participate in testing updates, patches, and new features before deployment
• Escalate complex issues to senior administrators as needed
• Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed

Qualifications

Required Qualifications:

• BS Degree or 4 years of equivalent work experience in lieu of degree
• 5 years of experience with SharePoint administration or a similar role
• Basic understanding of SharePoint Online and/or SharePoint Server
• Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists
• Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)
• Basic knowledge of user permissions and Active Directory / Azure Active Directory
• Proven customer service skills with the ability to handle support requests professionally, patiently, and efficiently
• Strong problem-solving and communication skills

Preferred Qualifications:

• Microsoft certifications (e.g., MS-900, MS-700, or MS-300)
• Experience with Power Automate or Power Apps
• Basic knowledge of HTML, CSS, or JSON for SharePoint customization
• Familiarity with SharePoint governance and compliance best practices
• Experience with SharePoint migration tools (e.g.,ShareGate, SPMT)
• Experience using SharePoint admin tools and audit logs to investigate permission and access issues
• Prior experience in a helpdesk or IT support role with a customer-facing focus
• Excellent customer service skills with a professional and approachable demeanor
• Ability to remain patient and empathetic when assisting users of varying technical skill levels
• Strong organizational skills
• Eagerness to learn and adapt to new technologies
• Effective written and verbal communication
• Ability to manage multiple tasks and priorities
• Strong understanding of SharePoint permission structures including site owners, members, visitors, and custom permission levels
• Ability to clearly explain permission-related issues and resolutions to non-technical end users
• Commitment to providing a high level of service and ensuring end user satisfaction

Additional Information

All your information will be kept confidential according to EEO guidelines.