Global IT Service Desk Analyst — World-Class Support

Barry-Wehmiller; Green Bay (WI); On-site; USD 52,000 - 68,000; Full time

Job summary

Barry-Wehmiller is seeking an Enterprise IT Service Desk Analyst to deliver exceptional internal support for PCs and mobile devices. You will resolve incidents via in-person, remote, phone, or email, and document outcomes in the incident system.

This is a full-time office role with occasional overtime and on-call hours. Ideal candidates have an associate degree in IT/related fields and 3–5 years of experience; A+ certification is desirable.

Qualifications

• Associate degree in IT, business, or MIS and/or 3-5 years of related experience.
• A+ certification is desirable.
• Experience in a team environment with IT support.

Responsibilities

• Provide world-class customer support for IT incidents.
• First-level response to incident tickets and issue resolution.
• Migrate and deploy PCs and images.
• Maintain documentation of resolutions and communications.
• Assist in server-based software issues and security patches.
• Work standard hours with occasional overtime and on-call.

Skills

Customer support

Troubleshooting

IT hardware/software knowledge

Strong communication

Ticketing system

Education

Associate degree in IT/Business or MIS

A+ certification desirable

Tools

Incident ticketing system

Job description

Barry-Wehmiller is seeking an Enterprise IT Service Desk Analyst to deliver exceptional internal support for PCs and mobile devices. You will resolve incidents via in-person, remote, phone, or email, and document outcomes in the incident system.

This is a full-time office role with occasional overtime and on-call hours. Ideal candidates have an associate degree in IT/related fields and 3–5 years of experience; A+ certification is desirable.