IT Service Desk Pro: End-User Support & Deployments

Apogee Architectural Metals; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Benefits Package (Medical,

Dental, Vision, Life, Disability)

401(k) with employer contribution and

Employee Stock Purchase Plan with

Paid Time Off (Vacation and Sick Time)

Paid Holidays

Tuition Reimbursement Program

Employee Assistance Program (EAP)

Wellness Program

Training and Career Progression

Job summary

Apogee Services Inc. seeks a Service Desk Analyst to provide enterprise-wide end-user support and troubleshoot IT issues. You will respond to service requests, set up new users, and maintain asset inventories while aligning with SLAs and standards.

Role involves rolling out new tech, training users, and occasional after-hours on-call support. A CS/IT degree and 1+ year service desk experience are preferred.

Qualifications

• Associates or Bachelors degree in Computer Science or equivalent highly desired.
• 1+ years of Service Desk/Help Desk experience.
• 1+ years in Microsoft operating systems and related apps (Windows 7 preferred).
• Ability to work flexible hours and travel up to 10%.

Responsibilities

• Provide end-user support for IT-related services and devices.
• Follow Service Desk processes and document issues in tickets.
• Set up new users and maintain system access and passwords.
• Maintain equipment and software licenses inventory.
• Provide on-call support for off hours as needed.
• Assist in introducing new technical products and training users.

Skills

Client service orientation

Written communication

Verbal communication

Problem solving

Education

Associates or Bachelors degree in Computer Science

Certification in technical discipline considered

Tools

Windows OS

IOS devices

Networking basics

AV/VoIP equipment

Printers and mobile devices

Job description

Apogee Services Inc. seeks a Service Desk Analyst to provide enterprise-wide end-user support and troubleshoot IT issues. You will respond to service requests, set up new users, and maintain asset inventories while aligning with SLAs and standards.

Role involves rolling out new tech, training users, and occasional after-hours on-call support. A CS/IT degree and 1+ year service desk experience are preferred.