IT Support Analyst

Emergency University; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Emergency University seeks an IT Support Analyst to provide technical assistance to users, troubleshoot hardware and software issues, and ensure smooth IT operations. The role emphasizes strong communication, customer focus, and teamwork.

The ideal candidate will respond to help desk tickets, diagnose problems, install and configure software/hardware, and maintain documentation of support processes. Familiarity with networking, operating systems, and common office apps is essential, with a

Qualifications

• Respond to help desk tickets promptly and professionally.
• Diagnose and resolve hardware and software issues.
• Install, configure, and update software and hardware as needed.
• Maintain up-to-date documentation of support processes and solutions.
• Familiarity with networking concepts, operating systems, and common office applications.

Responsibilities

• Respond to user requests through the help desk system and resolve issues.
• Diagnose hardware/software problems and implement effective fixes.
• Install and configure software and hardware for new and existing users.
• Create and maintain documentation for IT procedures and fixes.
• Collaborate with IT team to improve processes and system reliability.

Skills

Customer service

Troubleshooting

Communication skills

Team collaboration

Tools

Windows 10/11

Active Directory

Office 365

Help desk software

Job description

We are seeking a motivated IT Support Analyst to provide technical assistance and support to our users. The ideal candidate will troubleshoot hardware and software issues, manage user accounts, and ensure the smooth operation of IT systems.

Responsibilities include responding to help desk tickets, diagnosing technical problems, installing and configuring software and hardware, and maintaining documentation of support processes. The role requires strong communication skills, a customer-focused approach, and the ability to work collaboratively within a team. Familiarity with networking concepts, operating systems, and common office applications is essential.

The candidate should also be proactive in identifying areas for improvement and implementing solutions.