IT Support & Service Analyst

Ruan Transportation Management Systems; Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Ruan Transportation Management Systems is seeking a full-time, on-site IT support role in Des Moines, IA. You will assess and troubleshoot basic issues across software, hardware, systems, and applications, with participation in an on-call rotation outside core hours.

Responsibilities include documenting records, cross-training with teammates, and contributing to tasks aligned with career development plans. The position emphasizes hands-on technical support in a collaborative environment.

Qualifications

• Troubleshooting basics of software, hardware, systems and applications.

Responsibilities

• Troubleshoot, resolve, and
• Create and maintain accurate records and technical documentation.
• Perform technical cross-training with team members.
• Perform other specialized tasks in relation to established career development plans.

Skills

Troubleshooting

Technical Documentation

On-call support

Job description

This is a full-time position working onsite in Des Moines, IA.

Assess and troubleshoot basic support issues while applying understanding of modern software, hardware, systems, and applications. Participate in on-call rotation for support outside of core hours.

Responsibilities:

• Troubleshoot, resolve, and
• Create and maintain accurate records and technical documentation.
• Perform technical cross-training with team members.
• Perform other specialized tasks in relation to established career development plans.