Des Moines IT Support & Service Analyst (Onsite)

Ruan; Des Moines, Northern (IA, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Job summary

Ruan is seeking a full-time onsite IT support specialist in Des Moines, IA. You will troubleshoot and resolve basic IT issues, document fixes, and participate in on-call rotations outside core hours.

The role requires a HS diploma or equivalent, customer service experience or IT certifications, and basic hardware, software, networking, and web apps knowledge. Medical/dental benefits and 401k are included.

Qualifications

• Education requirement: HS diploma or equivalent.
• Customer service experience or IT certifications.
• Basic knowledge of hardware, software, networking, databases, and web applications.

Responsibilities

• Troubleshoot, resolve, and elevate IT issues. Fulfill IT requests.
• Create and maintain accurate records and technical documentation.
• Perform technical cross-training with team members.
• Perform other specialized tasks in relation to career development plans.

Skills

Customer service skills

Hardware knowledge

Software knowledge

Networking knowledge

Databases

Web applications

Education

High School Diploma/GED

Job description

Ruan is seeking a full-time onsite IT support specialist in Des Moines, IA. You will troubleshoot and resolve basic IT issues, document fixes, and participate in on-call rotations outside core hours.

The role requires a HS diploma or equivalent, customer service experience or IT certifications, and basic hardware, software, networking, and web apps knowledge. Medical/dental benefits and 401k are included.