IT Support & Security Operations Specialist

Consumers; Ohio; On-site; USD 45,000 - 75,000; Full time

Job summary

Consumers National Bank is seeking an Information Technology Support & Operations Specialist to join our IT team. This hands-on role provides day-to-day tech support to employees, troubleshoots hardware, software, and connectivity issues, and assists with securing and maintaining the bank's technology environment.

The ideal candidate enjoys solving problems, can handle multiple tasks, and understands security and confidentiality in a regulated banking setting.

Qualifications

• Provide technical support for computers, mobile devices, printers, Microsoft 365, business applications, phones, and other technology.
• Troubleshoot and resolve hardware, software, system access, application, and network connectivity issues, escalating complex problems when necessary.
• Install, configure, maintain, and upgrade computers, peripherals, software, mobile devices, and related technology.
• Prepare and deploy technology for new employees, transfers, and equipment replacements.
• Assist with technology installations, network improvements, hardware replacements, and other IT projects.
• Monitor systems and security tools for potential threats, vulnerabilities, or unusual activity and assist with cybersecurity incident response and remediation.
• Assist with endpoint protection, email security, vulnerability management, and other security technologies.
• Maintain accurate technology inventories, technical documentation, procedures, and user instructions.
• Work collaboratively with employees, IT team members, and vendors to resolve issues and support the Bank's technology needs.

Responsibilities

• Provide day-to-day technology support to employees.
• Troubleshoot hardware, software, and connectivity issues.
• Assist security and maintenance of the Bank's technology environment.

Skills

Windows OS

Microsoft 365

Troubleshooting

Customer Service

Security basics

Education

Associate degree in IT

Bachelor's degree in IT

Cybersecurity knowledge

Tools

VPN technology

Endpoint protection tools

DNS tools

Network monitoring tools

Job description

Consumers National Bank is seeking an Information Technology Support & Operations Specialist to join our IT team. This hands-on role provides day-to-day tech support to employees, troubleshoots hardware, software, and connectivity issues, and assists with securing and maintaining the bank's technology environment.

The ideal candidate enjoys solving problems, can handle multiple tasks, and understands security and confidentiality in a regulated banking setting.