Banking IT Support & Operations Engineer

Consumers National Bank; Minerva (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Consumers National Bank is seeking an Information Technology Support & Operations Specialist to join our IT team in Minerva, Ohio. This hands-on role provides daily tech support, troubleshoots hardware and software, and helps maintain a secure, reliable technology environment for colleagues.

The ideal candidate enjoys helping others, can juggle multiple priorities, and understands security, confidentiality, and dependable technology in a banking context.

Qualifications

• 1–3 years of IT support, help desk, systems, networking, or cybersecurity experience preferred.
• Hands-on knowledge of Windows, Microsoft 365, computers, mobile devices, and common business apps.
• Security awareness and ability to explain technical issues clearly.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide day-to-day technical support for computers, mobile devices, printers, and software.
• Troubleshoot hardware, software, access, and network issues; escalate as needed.
• Install, configure, maintain, and upgrade computers and peripherals.
• Assist with onboarding and equipment deployments for new staff.
• Support security tools, incident response, and vulnerability remediation.
• Maintain accurate inventories and technical documentation.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Team collaboration

Independent work

Education

Associate or Bachelor's degree in IT/CS or related field

Tools

Windows

Microsoft 365

Printers

VPN

DNS

TCP/IP

Job description

Consumers National Bank is seeking an Information Technology Support & Operations Specialist to join our IT team in Minerva, Ohio. This hands-on role provides daily tech support, troubleshoots hardware and software, and helps maintain a secure, reliable technology environment for colleagues.

The ideal candidate enjoys helping others, can juggle multiple priorities, and understands security, confidentiality, and dependable technology in a banking context.