Information Technology Support and Operations Specialist

Consumers National Bank; Minerva (OH); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Consumers National Bank is seeking an Information Technology Support & Operations Specialist to join our IT team in Minerva, Ohio. This hands-on role provides daily tech support, troubleshoots hardware and software, and helps maintain a secure, reliable technology environment for colleagues.

The ideal candidate enjoys helping others, can juggle multiple priorities, and understands security, confidentiality, and dependable technology in a banking context.

Formación

• 1–3 years of IT support, help desk, systems, networking, or cybersecurity experience preferred.
• Hands-on knowledge of Windows, Microsoft 365, computers, mobile devices, and common business apps.
• Security awareness and ability to explain technical issues clearly.
• Ability to work both independently and as part of a team.

Responsabilidades

• Provide day-to-day technical support for computers, mobile devices, printers, and software.
• Troubleshoot hardware, software, access, and network issues; escalate as needed.
• Install, configure, maintain, and upgrade computers and peripherals.
• Assist with onboarding and equipment deployments for new staff.
• Support security tools, incident response, and vulnerability remediation.
• Maintain accurate inventories and technical documentation.

Conocimientos

Customer service

Troubleshooting

Communication

Problem solving

Team collaboration

Independent work

Educación

Associate or Bachelor's degree in IT/CS or related field

Herramientas

Windows

Microsoft 365

Printers

VPN

DNS

TCP/IP

Descripción del empleo

Description

Consumers National Bank is seeking an Information Technology Support & Operations Specialist to join our IT team. This position provides day-to-day technology support to employees, troubleshoots hardware, software, application, and connectivity issues, and assists with the security, maintenance, and reliable operation of the Bank's technology environment.

The ideal candidate is a hands‑on problem solver who enjoys helping others, can manage multiple priorities, and understands the importance of security, confidentiality, and dependable technology in a banking environment

Requirements

• Provide technical support for computers, mobile devices, printers, Microsoft 365, business applications, phones, and other technology.
• Troubleshoot and resolve hardware, software, system access, application, and network connectivity issues, escalating complex problems when necessary.
• Install, configure, maintain, and upgrade computers, peripherals, software, mobile devices, and related technology.
• Prepare and deploy technology for new employees, transfers, and equipment replacements.
• Assist with technology installations, network improvements, hardware replacements, and other IT projects.
• Monitor systems and security tools for potential threats, vulnerabilities, or unusual activity and assist with cybersecurity incident response and remediation.
• Assist with endpoint protection, email security, vulnerability management, and other security technologies.
• Maintain accurate technology inventories, technical documentation, procedures, and user instructions.
• Work collaboratively with employees, IT team members, and vendors to resolve issues and support the Bank's technology needs.

QUALIFICATIONS

• Associate or bachelor's degree in Information Technology, Computer Science, Cybersecurity, Management Information Systems, or a related field preferred.
• 1 to 3 years of related IT support, help desk, systems, networking, or cybersecurity experience preferred.
• Working knowledge of Microsoft Windows, Microsoft 365, computers, mobile devices, printers, and common business applications.
• Familiarity with TCP/IP, DNS, VPN, Wi‑Fi, network connectivity, access management, endpoint protection, and security concepts.
• Strong troubleshooting and problem‑solving skills with the ability to explain technical issues in an easy‑to‑understand way.
• Strong customer service, communication, organization, and follow‑through.
• Ability to work independently and collaboratively as part of an IT team.
• Financial institution or other regulated‑industry experience is a plus.