IT Support Pro — White-Glove, On-Call & Growth Path

Invision Technologies; Macon (GA); Hybrid; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health care plan

Life insurance

401(k) with company match

Monthly mobile stipend

Paid time off (18 days annually)

Career growth path

Job summary

Invision Technologies, LLC in Macon, GA is seeking IT Support Professionals to deliver reactive technical help and on-site service. You will handle hardware, software, networking, and basic server support while delivering a true white-glove experience.

The role requires strong customer service, clear communication, and the ability to work in a fast-paced, 24x7 on-call environment. Benefits include health care, life insurance, a 401(k) with match, monthly mobile stipend, and paid time off.

Qualifications

• High school diploma or equivalent.
• 1 year of computer and/or network support experience.
• Exceptional written and verbal communication skills.
• Ability and desire to learn and adapt quickly.
• Exceptional customer service skills.
• Attention to detail.

Responsibilities

• Serve as front-line IT support for hardware, software, networking, printing, Microsoft, and basic server support.
• Provide both in-person and remote support; first point of escalation.
• Deliver true “white-glove” support and exceed client expectations.
• Install and configure hardware and software components for usability and performance.
• Collaborate with technicians and clients to meet needs.
• Create and maintain thorough documentation within company tools.
• Identify automation and process-improvement opportunities.
• Interface with third-party vendors as liaison between client and vendor.
• Join a 24x7 on-call rotation and after-hours upgrades for managed services clients.
• Other duties as assigned.

Skills

Customer service

Problem solving

Troubleshooting

Communication

Documentation

Networking fundamentals

Cybersecurity basics

Education

High school diploma

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft certifications

Tools

Windows OS

O365

Azure

SharePoint

PSA/Ticketing system

Job description

Invision Technologies, LLC in Macon, GA is seeking IT Support Professionals to deliver reactive technical help and on-site service. You will handle hardware, software, networking, and basic server support while delivering a true white-glove experience.

The role requires strong customer service, clear communication, and the ability to work in a fast-paced, 24x7 on-call environment. Benefits include health care, life insurance, a 401(k) with match, monthly mobile stipend, and paid time off.