IT Support Professional

Invision Technologies; Ingleside (GA); On-site; Full time

Job summary

A leading IT service provider is seeking dedicated IT Support Professionals in Georgia to provide exceptional customer service and technical support. The ideal candidate will effectively resolve client IT issues while managing on-site requests and building client relationships. Candidates should excel in communication, be self-directed, organized, and display a sense of urgency in delivering high-quality service. Join this dynamic team and contribute to maintaining exceptional standards in customer satisfaction.

Qualifications

• Exceptional customer service skills.
• Ability to communicate effectively with technical and non-technical individuals.
• Self-directed, organized, and flexible attitude.

Responsibilities

• Deliver reactive technical support.
• Manage emergency and scheduled on-site requests.
• Build and maintain customer relationships.

Job description

Position Summary

Position Summary: Invision Technologies, LLC is looking for additional IT Support Professionals to join our team. The ideal candidate exemplifies exceptional customer service while possessing the skills, knowledge, and aptitude to resolve client IT issues. The IT Support Professionals are responsible for the delivery of reactive technical support, as well as emergency and scheduled on-site requests. Qualified candidates must have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible, and consistent in maintaining our high-quality of standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate must also be able to exhibit a sense of urgency in providing exceptional quality service to clients and setting and managing expectations.