Tech Support Specialist — Train, Troubleshoot, & Empower

Weston; Warrensville Heights (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

Weston is seeking an IT Support Specialist to help desk and end-user clients. The role covers setting up laptops and endpoints, installing software, and providing technical assistance to resolve issues.

The ideal candidate will work with Microsoft 365 tools, manage support tickets, and train staff on new software and procedures. This on-site role at Weston emphasizes reliable problem solving and customer service.

Qualifications

• High school diploma is required.
• An associate degree in Information Technology is preferred but not required.
• Proven experience as IT support specialist, help desk technician, or in a similar customer support role.

Responsibilities

• Set up laptops and client devices following established procedures.
• Install, update, and remove software as needed.
• Provide technical assistance and resolve computer system problems.
• Remotely access hardware or software to make changes and resolve issues.
• Manage support requests and tickets promptly and follow up to ensure full resolution.
• Answer questions via chat, email, or phone.
• Train staff on technology topics; create and revise training materials.

Skills

Computer systems knowledge

Mobile devices

Office automation tools

Problem diagnosis

Numerical literacy

Education

High school diploma

Associate degree in Information Technology

Tools

Microsoft 365 Suite

Remote-control tools

Databases

Job description

Weston is seeking an IT Support Specialist to help desk and end-user clients. The role covers setting up laptops and endpoints, installing software, and providing technical assistance to resolve issues.

The ideal candidate will work with Microsoft 365 tools, manage support tickets, and train staff on new software and procedures. This on-site role at Weston emphasizes reliable problem solving and customer service.