IT Support Pro: Endpoint & Security (Tier 1-2)

Ductz Intl.; Birmingham, Northern (MI, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

Paid holidays

Paid time off

Job summary

BELFOR is seeking an information systems support specialist to provide comprehensive tier 1-2 IT support for a large network environment. The role includes troubleshooting PC hardware/software, applying endpoint updates, and assisting with cyber threat remediation.

Limited WAN-related tasks and asset management support are involved. The position emphasizes strong communication and hands-on troubleshooting skills, with an Associates degree or higher in information systems and 3+ years of IT

Qualifications

• Associates degree or greater based on information systems curriculum.
• 3+ years providing IT support in a professional environment.
• Strong communication and troubleshooting skills.
• Experience providing end user support in a WAN environment a plus.

Responsibilities

• Troubleshoot and resolve PC hardware and software issues.
• Perform endpoint software updates and other vulnerability remediation.
• Assist with the identification and remediation of cyber threats.
• Limited network administration including password resets.
• Assist with computer and software asset management process.
• Assist with mobile device management.

Job description

BELFOR is seeking an information systems support specialist to provide comprehensive tier 1-2 IT support for a large network environment. The role includes troubleshooting PC hardware/software, applying endpoint updates, and assisting with cyber threat remediation.

Limited WAN-related tasks and asset management support are involved. The position emphasizes strong communication and hands-on troubleshooting skills, with an Associates degree or higher in information systems and 3+ years of IT