It Support Specialist

BELFOR; Birmingham (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

Paid holidays

Paid time off

Competitive pay

Job summary

BELFOR is seeking an Information Systems support professional to join its IT team in a role focused on tier 1-2 support for a large network environment. You will troubleshoot hardware and software, perform endpoint updates, and assist with cyber threat remediation.

The position requires an Associate degree in information systems and 3+ years of IT support experience, with strong communication and troubleshooting skills. WAN end-user support experience is a plus.

Qualifications

• Associates degree or higher in information systems or related field.
• 3+ years providing IT support in a professional environment.
• Strong communication and troubleshooting skills.
• Experience providing end user support in a WAN environment is a plus.

Responsibilities

• Troubleshoot and resolve PC hardware and software issues.
• Perform endpoint software updates and other vulnerability remediation.
• Assist with the identification and remediation of cyber threats.
• Limited network administration including password resets.
• Assist with computer and software asset management process.
• Assist with mobile device management.

Skills

Strong communication

Troubleshooting

End user support

Education

Associate degree in information systems

Job description

Benefits

• competitive pay
• 401(k) with match
• medical
• dental
• vision
• disability
• life insurance
• an Employee Assistance Program
• paid holidays
• paid time off

Position Overview

The ideal candidate will join BELFOR's information systems support team and will be responsible for providing comprehensive tier 1-2 information technology support for a large network environment.

Responsibility Summary:

• Troubleshoot and resolve PC hardware and software issues.
• Perform endpoint software updates and other vulnerability remediation.
• Assist with the identification and remediation of cyber threats.
• Limited network administration including password resets.
• Assist with computer and software asset management process.
• Assist with mobile device management.

Qualifications:

• Associates degree or greater based on information systems curriculum.
• 3+ years providing IT support in a professional environment.
• Strong communication and troubleshooting skills.
• Experience providing end user support in a WAN environment a plus.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions.All information provided will be kept separate from your expression of interest, and will not be available to managers making hiring decisions. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.