Information Technology Support Technician

Btechnical Group; Broomfield (CO); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Annual bonus 15%

On-site HQ at Broomfield

Job summary

Btechnical Group is seeking an IT Support Technician to join our Broomfield-based technology team. You will provide front-line support to end-users on-site and remotely, including VIP customers, and help document and train teammates to avoid knowledge silos.

The role emphasizes organized, self-directed ownership of issues through resolution, with opportunities to grow into IT projects and cross-functional collaboration across security, business, and support functions.

Qualifications

• 3–5 years IT support experience in an office environment.
• 3+ years supporting macOS and Apple hardware, plus Windows and iOS.
• 2+ years with Microsoft 365, Exchange Online, and Entra ID.
• 2+ years with MDM tools such as Jamf and Intune.
• 2+ years with ticketing systems, UC platforms, remote management, file storage, and security email gateway tools.
• Exposure to enterprise networking environments is a plus.

Responsibilities

• Provide tier 1 and tier 2 troubleshooting in person, by phone, or by email with a mix of on-site and remote support.
• Meet ticket SLAs for initial response and resolution, including after-hours or weekend coverage.
• Perform root cause analysis and resolve issues, escalating only when out of scope.
• Maintain accurate, timely ticket updates for customers.

Skills

IT support

macOS

Windows

iOS

Microsoft 365

Exchange Online

Entra ID

MDM (Jamf, Intune)

Ticketing system

Security awareness

Tools

Jamf

Intune

Job description

Our client is a Wealth Management organization with a beautiful HQ in Broomfield and offices in LA, Miami, and Houston. This is an amazing opportunity to join an extremely knowledgeable and polished team supporting end-users that are both in-person (Broomfield) and also remotely (across the rest of their offices). You will receive a generous salary and bonus program (typically 10-15% that is consistently paid out), amazing benefits, and an unmatched opportunity for personal and career growth.

*There is a 15% annual bonus and monthly spot bonuses in addition to the salary listed for this position.

We're seeking an IT Support Technician to join our Broomfield-based technology team. This role provides front-line technical support to end-users, both on-site and remotely, with regular exposure to VIP customers whose schedules demand urgency, discretion, and independent judgment. The ideal candidate is organized, self-directed, and comfortable owning issues through resolution—while also helping the team document and train so knowledge doesn't live in any one person's head.

Key Responsibilities

• Provide tier 1 and tier 2 troubleshooting in person, by phone, or by email—with a roughly even mix of on-site and remote support
• Meet ticket SLAs for initial response and resolution, including occasional after-hours or weekend coverage
• Perform root cause analysis and resolve independently where possible, escalating only when genuinely out of scope
• Keep customers informed with clear, timely ticket updates

Onboarding, Offboarding & Inventory Management

• Handle new hire equipment setup, account provisioning, and technical orientations
• Handle account deprovisioning, access removal, and hardware collection and backup
• Maintain accurate, organized inventory records and stock levels; order equipment as needed
• Track hardware age and condition across the organization to keep refresh cycles proactive

Documentation & Training

• Contribute to and maintain the IT support knowledge base
• Train employees on internal systems and cybersecurity best practices
• Identify recurring issues and recommend process improvements
• Participate in IT team projects as needed, with growing ownership over time
• Collaborate with colleagues across security, business, and support functions

Qualifications

• 3–5 years of IT support experience, with demonstrated ability to work independently and become productive quickly
• 3+ years supporting macOS and Apple hardware in an office environment, alongside Windows and iOS
• 2+ years hands-on experience with Microsoft 365, Exchange Online, and Entra ID
• 2+ years experience with MDM tools such as Jamf and Intune
• 2+ years experience with a ticketing system, unified communication platforms, remote management software, file storage systems, and security email gateway tools
• Exposure to enterprise networking environments, a plus

Core Competencies

• Organization — Manages tickets, inventory, and hardware lifecycles with a methodical, detail-oriented approach
• Judgment—Prioritizes competing, time-sensitive requests and knows when to resolve versus elevate
• Communication — Clear, professional written and verbal communication with end-users and VIPs
• Ownership — Sees issues through to resolution and takes initiative without waiting to be asked
• Composure — Stays professional and steady when multiple urgent issues compete for attention
• Security Mindset — Applies security best practices by default

Working Model

This is a full-time, on-site role based at our Broomfield headquarters, with a roughly even mix of in-person and remote support responsibilities. Occasional after-hours or weekend availability is expected for urgent issues. Physical demands include lifting, carrying, pushing, or pulling objects up to 50 pounds and extended periods at a desk.