IT Support & Onboarding Coordinator

Arkhya Tech Inc.; New Jersey; On-site; USD 42,000 - 64,000; Full time

Job summary

Arkhya Tech Inc. is seeking an IT Support professional for day-to-day technical support, onboarding, and IT asset management in New Jersey. The role focuses on hands-on desktop support, Windows troubleshooting, and Microsoft 365 proficiency.

The position is 100% onsite in New Jersey, requiring 2+ years of relevant experience and strong knowledge of Active Directory, VPN, MFA, and asset management processes.

Qualifications

• 2+ years in IT Support, Desktop Support, or Help Desk.
• Proficient in Windows 10/11 and Microsoft 365.
• Experience with Active Directory / Entra ID.
• Laptop provisioning and hardware/software troubleshooting.
• Familiarity with VPN, MFA, and basic networking.
• Experience with IT Asset Management and ticketing tools.

Responsibilities

• Provide L1/L2 Desktop and IT Support.
• Configure laptops, desktops, software, and user accounts.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and MFA.
• Support Active Directory / Entra ID and user access management.
• Manage IT inventory, device allocation, and returns.
• Coordinate employee onboarding and offboarding.
• Track and resolve IT support tickets.

Skills

Windows 10/11

Microsoft 365

Active Directory / Entra ID

Laptop provisioning

VPN & MFA

IT Asset Management

ServiceNow

Jira

Tools

ServiceNow

Jira

Job description

Location: New Jersey, USA

Work Model: 100% Onsite

Employment Type: Full-Time / Contract

Experience: 2+ Years

Job Overview

We are looking for an IT Support professional to handle day-to-day technical support, employee onboarding, and IT asset management. The ideal candidate should have hands-on experience in desktop support, Windows troubleshooting, and Microsoft 365.

Key Responsibilities

• Provide L1/L2 Desktop and IT Support.
• Configure laptops, desktops, software, and user accounts.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and MFA.
• Support Active Directory / Entra ID and user access management.
• Manage IT inventory, device allocation, and returns.
• Coordinate employee onboarding and offboarding.
• Track and resolve IT support tickets.

Required Skills

• 2+ years in IT Support, Desktop Support, or Help Desk.
• Windows 10/11 and Microsoft 365.
• Active Directory / Entra ID.
• Laptop provisioning and hardware/software troubleshooting.
• VPN, MFA, and basic networking.
• IT Asset Management and ServiceNow/Jira.

Relevant Profiles

IT Support Specialist | Desktop Support Engineer | Help Desk Technician | Service Desk Analyst | IT Coordinator

Note: This is a 100% onsite position in New Jersey.