IT Support & Network Tech — Clearance & Field Install

Information Management Group, Inc.; Fairfax (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

Disability Insurance - Short/Long Term

401(k) with company match

Health Savings Account (HSA)

Paid time off & federal holidays

Professional development

Job summary

Information Management Group (IMG) is seeking a motivated IT Support/Network Technician in Fairfax, VA. You will support both end-user IT tasks and network infrastructure, balancing hands-on troubleshooting with cybersecurity/compliance responsibilities.

Travel 20-30% to locations such as Washington, DC; Pittsburgh, PA; and Albany, NY for cabling, testing, and infrastructure work. Requires Active Secret or L security clearance and strong Windows skills.

Qualifications

• Active Secret or L security clearance required.
• Proficient with Windows; basic macOS familiarity.
• Experience re-imaging, configuring, deploying PCs per build procedures.
• Ability to prepare equipment for new hires: tagging, staging, setup, access verification.
• Maintain IT asset inventories: serials, assignments, spare parts.
• Provide in-person end-user support; document work in a ticketing system.
• Understand basic networking: IP, DHCP, DNS, switches vs routers.
• Comfort with hardware repair: swapping components, diagnosing faults.
• Must be reliable, organized, and able to manage tasks independently.
• Able to lift up to 40 lbs and work in tight or elevated spaces.

Responsibilities

• Re-image and deploy laptops/desktops per standard build.
• Asset-tag, stage, and configure new equipment for hires.
• Wipe, sanitize, and retire old devices per procedure.
• Maintain current asset inventories and spare parts records.
• Respond to in-person IT help requests and tickets.
• Replace failed hardware components as needed.
• Support conference room AV, displays, and video equipment.
• Set up and troubleshoot printers, scanners, and office devices.
• Assist new hires with first-day setup and access verification.
• Maintain network labeling, cable maps, and basic documentation.
• Provide end-users with industry best practices.

Skills

Security clearance

Windows OS

macOS familiarity

IT asset management

End-user support

Networking basics

Hardware troubleshooting

Documentation / ticketing

Lift up to 40 lbs

Tools

Fluke DSX-8000

Fluke OFP-100-QI

Intune

Autopilot

Jamf

MDT / SCCM

Job description

Information Management Group (IMG) is seeking a motivated IT Support/Network Technician in Fairfax, VA. You will support both end-user IT tasks and network infrastructure, balancing hands-on troubleshooting with cybersecurity/compliance responsibilities.

Travel 20-30% to locations such as Washington, DC; Pittsburgh, PA; and Albany, NY for cabling, testing, and infrastructure work. Requires Active Secret or L security clearance and strong Windows skills.