IT Support Manager: Lead End-User IT Excellence

The Kendall Group; Seven Stars (PA); On-site; USD 70,000 - 105,000; Full time

Job summary

The Kendall Group is seeking an IT Support Manager to lead our IT Support team and drive end-user service excellence. You will oversee incidents, deployments, and training to ensure a reliable technology environment across multiple locations.

Reporting to the IT Director, you will mentor technicians, manage inventory, and implement process improvements to boost productivity and end-user satisfaction. Equal opportunity employer.

Qualifications

• 7 years end user technical support and helpdesk experience.
• Undergraduate degree, certification, or equivalent work experience.
• Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptops.
• Highly organized and detail-oriented; ability to multi-task in a fast-paced environment.
• Strong communication and interpersonal skills for all levels of staff.

Responsibilities

• Lead and develop the IT Support team within the organization.
• Oversee end user IT support and continuously improve user experience.
• Install, troubleshoot and repair PCs and related devices.
• Maintain and administer computer networks and connected endpoints.
• Respond to escalated helpdesk tickets requiring complex solutions.
• Manage IT inventory and provide team training on best practices.
• Perform other duties as assigned.

Skills

Customer Focus

Teamwork

Leadership

Problem Solving

Communication

Organizational Skills

Talent Development

Managerial Courage

Process Management

Team Morale

Education

Undergraduate degree

Tools

Active Directory

Windows OS

Office 365

Intune

Cisco networking

Cyber security basics

IT inventory systems

Job description

The Kendall Group is seeking an IT Support Manager to lead our IT Support team and drive end-user service excellence. You will oversee incidents, deployments, and training to ensure a reliable technology environment across multiple locations.

Reporting to the IT Director, you will mentor technicians, manage inventory, and implement process improvements to boost productivity and end-user satisfaction. Equal opportunity employer.