IT Support Manager — Lead a High-Impact IT Team

The Kendall Group; Portage (MI); Presencial; USD 85 000 - 120 000; Tempo integral

Resumo da oferta

The Kendall Group is seeking an IT Support Manager to lead the IT Support team, ensuring reliable end-user systems, networks, and software across locations. You will mentor staff, drive improvements, and align IT services with business needs.

Reporting to the Director of Information Technology, you will oversee helpdesk operations, manage inventory, and coordinate training while maintaining a strong focus on customer service and security.

Qualificações

• 7 years end-user technical support and helpdesk experience.
• Undergraduate degree, certification, or equivalent work experience.
• Proficiency in Microsoft Office and Office 365 products, Active Directory, Windows based PCs and laptops.
• Highly organized and detail-oriented; ability to multi-task in fast-paced environments.
• Strong communication and customer service skills.

Responsabilidades

• Lead the IT Support team to manage, monitor, install, and maintain computers, networks, and software.
• Drive continuous improvement of end-user IT experience and oversee the helpdesk.
• Provide training to IT Support Technicians and manage IT inventory.
• Respond to escalated tickets requiring complex problem solving.

Conhecimentos

Customer Focus

Results & Action

Accountability & Responsibility

Teamwork & Collaboration

Developing Talent

Managerial Courage

Building Team Morale

Process Management

Problem Solving

Technical Expertise

Awareness of Others

Formação académica

Undergraduate degree / certification

Ferramentas

Microsoft Intune

Cisco networking hardware

Cybersecurity principles

Inventory systems

Descrição da oferta de emprego

The Kendall Group is seeking an IT Support Manager to lead the IT Support team, ensuring reliable end-user systems, networks, and software across locations. You will mentor staff, drive improvements, and align IT services with business needs.

Reporting to the Director of Information Technology, you will oversee helpdesk operations, manage inventory, and coordinate training while maintaining a strong focus on customer service and security.