IT Support Lead: Own End-User Tech & Resolutions

Herring Bank; Amarillo (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A financial institution in Amarillo is seeking an IT Support Lead to provide high-quality technical support across the organization. The role involves hands-on support for a range of end-user technologies, including workstations and mobile devices, ensuring operational follow-through and documentation discipline. Candidates should have 3-5 years of IT support experience, strong troubleshooting skills, and good communication abilities. Occasional after-hours work may be required.

Qualifications

• 3-5 years of IT support experience with strong hardware and software troubleshooting skills.
• Strong sense of ownership and ability to manage issues through completion.
• Working knowledge of endpoint support and basic networking.

Responsibilities

• Provide technical support for end-user technologies including workstations and printers.
• Assist with deployment, setup, maintenance and recovery of endpoint devices.
• Take ownership of tickets and drive issues to resolution.
• Ensure endpoint devices are securely configured.
• Support user onboarding and offboarding.

Skills

IT support experience

Hardware troubleshooting

Software troubleshooting

Endpoint support

Communication skills

Problem-solving skills

Organization skills

Tools

Ticketing systems

Asset tracking tools

Job description

A financial institution in Amarillo is seeking an IT Support Lead to provide high-quality technical support across the organization. The role involves hands-on support for a range of end-user technologies, including workstations and mobile devices, ensuring operational follow-through and documentation discipline. Candidates should have 3-5 years of IT support experience, strong troubleshooting skills, and good communication abilities. Occasional after-hours work may be required.