IT Support Specialist: Hands-On Tech & User Care

Herring Bank

Amarillo (TX)

On-site

USD 52,000 - 70,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Herring Bank is seeking an experienced IT Support II to provide hands-on technical support to internal customers in Amarillo, TX. You will troubleshoot desktops, laptops, mobile devices, software, and basic networks, while upholding security standards and prioritizing excellent customer service.

The role offers a Monday–Friday schedule with flexible hours between 7:00 AM and 6:00 PM local time, potential weekend overtime, and opportunities to grow your IT knowledge and collaborate with a skilled

Qualifications

3+ years of IT support experience.
Strong troubleshooting across hardware, software, and basic networking.
Proactive, problem-solving mindset and IT curiosity.
Strong communication and interpersonal skills.
Ability to follow security policies and procedures.
Willingness to obtain certification within six months with company support.
Willingness to travel occasionally.

Responsibilities

Provide help desk support, manage work orders, and deliver excellent customer service.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and other hardware.
Install and support software across Windows, iOS, and Android platforms.
Troubleshoot basic network and connectivity issues.
Utilize remote troubleshooting tools to diagnose and resolve technical issues.
Monitor designated systems and maintain security standards.
Assist employees with training on technology and products.
Document procedures, solutions, and recurring product issues.
Stay current on emerging technologies and IT best practices.