IT Support Lead, On-Site - Golf Course Ops

American-Golf-Corporation; Long Beach (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Employee Assistance Program

Flexible paid time off and additional

Job summary

American Golf Corporation is seeking a Senior IT Support Analyst to lead day-to-day support and provide advanced business-systems assistance across our locations. The role combines hands-on issue resolution with team leadership, service management, and ongoing improvements to keep technology reliable and secure.

You will serve as an escalation point for complex incidents, mentor the support team, coordinate with partners and vendors, and drive technology initiatives in a distributed,

Qualifications

• 5–10 years in IT support or related roles.
• Experience leading an IT support team.
• Experience across hardware, software, networking, and POS.
• Experience with Microsoft 365, Windows, and Azure.

Responsibilities

• Lead and coach the IT support team; manage queue and incidents.
• Provide advanced remote and on-site support to multiple locations.
• Administer business systems; configure POS and enterprise data settings.
• Plan deployments, coordinate with vendors, and document procedures.

Education

Bachelor's degree in IT or related field

Tools

ITSM systems

Networking concepts

Vendor management tools

Job description

American Golf Corporation is seeking a Senior IT Support Analyst to lead day-to-day support and provide advanced business-systems assistance across our locations. The role combines hands-on issue resolution with team leadership, service management, and ongoing improvements to keep technology reliable and secure.

You will serve as an escalation point for complex incidents, mentor the support team, coordinate with partners and vendors, and drive technology initiatives in a distributed,