3rd Shift IT Support

Beacon Hill; Ann Arbor (MI); On-site; USD 57,308,000 - 60,174,000; Full time

Job summary

Beacon Hill is seeking an IT professional to support server conversion and infrastructure upgrade projects across enterprise locations. The role involves server deployments, troubleshooting hardware and software issues, supporting end users, and ensuring technology rollouts with minimal business disruption.

Previous overnight experience highly preferred. The position offers hands-on IT support in a dynamic environment and opportunities to contribute to critical infrastructure upgrades.

Qualifications

• Experience supporting server conversions and deployments.
• Overnight shift experience is highly preferred.
• Strong troubleshooting and customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Walk personnel through server conversions, upgrades, and deployment activities.
• Troubleshoot server, printer, network, VPN, and connectivity issues.
• Provide Tier 1/Tier 2 technical support for hardware and software problems.
• Support user onboarding/offboarding activities and account administration.
• Document issues, resolutions, and project progress.

Skills

Active Directory

Intune

DNS & TCP/IP

Troubleshooting

Customer service

Independent worker

Job description

Salary: USD20 - USD21 per hour

Position Summary

Seeking an IT professional to support server conversion and infrastructure upgrade projects across enterprise locations. This role is responsible for server deployments, troubleshooting hardware and software issues, supporting end users, and ensuring successful technology rollouts with minimal business disruption.

Previous overnight experience highly preferred.

Key Responsibilities

• Walk personel through server conversions, upgrades, and deployment activities.


• Troubleshoot server, printer, network, VPN, and connectivity issues.


• Provide Tier 1/Tier 2 technical support for hardware and software problems.


• Support user onboarding/offboarding activities and account administration.


• Document issues, resolutions, and project progress.

Desired Skills

• Basic networking knowledge (TCP/IP, switches, routers, DNS, DHCP).


• Experience with Active Directory, Microsoft technologies, or Intune.


• Strong troubleshooting and customer service skills.


• Ability to work independently and in a fast-paced environment.

Preferred Background

• Help Desk Analyst


• Systems Support Specialist