IT Support Lead — Cloud, Endpoints & Security

Site Impact; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Unlimited PTO

Job summary

Site Impact is seeking an IT Support Lead to manage day-to-day IT operations, ensuring secure, reliable, and well-supported technology for all employees. This hands-on role leads helpdesk and endpoint support, maintains office networks and hardware, and coordinates with vendors on routine operations.

The ideal candidate will have 4–6 years in IT support, strong Google Workspace and Slack admin skills, GCP IAM experience, and a solid grasp of networking and asset management.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent experience.
• 4–6 years of experience in IT support, systems administration, or related hands-on IT role.
• Strong working knowledge of Google Workspace and Slack administration.
• Solid understanding of Google Cloud Platform, IAM, resource monitoring and infrastructure.
• Solid understanding of office networking fundamentals (Wi-Fi, VLANs, VPN, DNS).
• Experience with endpoint management across macOS and Windows.

Responsibilities

• Serve as the first point of escalation for IT support requests, ensuring timely resolution of hardware, software, and connectivity issues.
• Administer and maintain Google Workspace, Slack, and Microsoft 365, including user provisioning, access management, and license tracking.
• Administer and support the company's Google Cloud Platform (GCP) environment, including project and IAM access management, resource monitoring, and maintenance.
• Manage and maintain office network infrastructure, including switches, Wi-Fi access points, VPN, and printers.
• Maintain inventory of hardware and software assets; coordinate procurement, deployment, and lifecycle management of devices.
• Support onboarding and offboarding of employees, including device setup, account provisioning, and access revocation.
• Provide frontline support for AI-assisted workplace tools, including Claude and Google Workspace AI (Gemini).
• Coordinate with external vendors and MSPs on day-to-day operations; escalate contract decisions to Director of IT.
• Assist in enforcing IT security policies, including endpoint protection, patching, and basic compliance hygiene.
• Maintain documentation for IT processes, system configurations, and troubleshooting procedures.
• Support disaster recovery and business continuity procedures under leadership guidance.
• Assist with IT projects and initiatives like system upgrades and tool rollouts.

Skills

Google Workspace administration

Slack administration

Communication

Documentation

IT problem solving

Team collaboration

Education

Bachelor's degree in Information Technology / Computer Science or equivalent

Tools

GCP IAM

Jira/Atlassian

DNS management (Cloudflare)

VPN management

Job description

Site Impact is seeking an IT Support Lead to manage day-to-day IT operations, ensuring secure, reliable, and well-supported technology for all employees. This hands-on role leads helpdesk and endpoint support, maintains office networks and hardware, and coordinates with vendors on routine operations.

The ideal candidate will have 4–6 years in IT support, strong Google Workspace and Slack admin skills, GCP IAM experience, and a solid grasp of networking and asset management.