IT Support & Lab Systems Engineer

Iambic Therapeutics, Inc; San Diego (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company paid health insurance

401K matching

Unlimited vacation

Onsite gym

Job summary

Iambic Therapeutics, Inc. in San Diego is seeking an IT Support Specialist to ensure reliable IT services for our labs and offices. You will troubleshoot hardware and software, manage tickets, and support onboarding while collaborating with cross‑functional teams.

Ideal candidates have 2–5 years in IT help desk or sysadmin, familiarity with ITIL, Jira, Zendesk, and Windows/macOS/Linux knowledge; this is a on-site role at our San Diego headquarters.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 2–5 years in IT help desk or system administration.
• Experience with ITIL and vendor management.

Responsibilities

• Serve as first point of contact for clients and stakeholders.
• Provide hardware, software, and network troubleshooting.
• Manage and prioritize IT help desk tickets with SLAs and KPIs.
• Support on-boarding and off-boarding of staff and interns.
• Create and maintain user guides and FAQs.
• Perform regular updates and maintenance on end-user devices.
• Install and maintain lab software, hardware, and peripherals.
• Assess service delivery processes and suggest improvements.
• Coordinate IT system changes with the team.

Skills

IT help desk experience

Customer communication

Multi-tasking

Independent work

Education

Bachelor’s degree or equivalent IT experience

Tools

Jira

Zendesk

Intune

VMware Workspace ONE

Job description

Iambic Therapeutics, Inc. in San Diego is seeking an IT Support Specialist to ensure reliable IT services for our labs and offices. You will troubleshoot hardware and software, manage tickets, and support onboarding while collaborating with cross‑functional teams.

Ideal candidates have 2–5 years in IT help desk or sysadmin, familiarity with ITIL, Jira, Zendesk, and Windows/macOS/Linux knowledge; this is a on-site role at our San Diego headquarters.