Client-Facing IT Support & Tech Operations

Iambic; San Diego (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Company paid healthcare

401K matching

Uncapped vacation

Flexible spending accounts

Job summary

Iambic is seeking an IT Support Specialist to facilitate the seamless delivery of IT services and help ensure that our operations meet high standards of performance, reliability, and customer satisfaction. This role combines hands-on IT troubleshooting, user support, and management of lab equipment and resources at our San Diego headquarters.

You will also assist with IT service processes, optimizing service performance, and coordinating with cross-functional teams to meet the evolving needs of

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field; 2–5 years IT help desk support and/or system administration.

Responsibilities

• Act as first point of contact for clients and stakeholders; provide updates and address issues.
• Provide technical support for hardware, software, and network issues to end-users; escalate when needed.
• Manage and prioritize support tickets using the IT help desk system; meet SLAs and KPIs.
• Support onboarding/offboarding for employees, interns, and consultants.
• Create and maintain documentation, FAQs, and user guides.
• Perform system updates, patches, and maintenance on end-user devices.
• Install, configure, and maintain lab software/hardware including PCs, servers, network devices, peripherals.
• Analyze service delivery processes; identify improvements and risks; suggest strategies for efficiency and continuity.
• Coordinate IT system changes with the IT team; communicate, schedule, and execute changes smoothly.

Skills

IT support

Windows/macOS/Linux

Troubleshooting

Communication

Independent worker

Ticketing systems

Education

Bachelor’s degree in IT/CS or equivalent

2–5 years IT help desk experience

IT certifications (e.g., CompTIA A+/Network+)

Tools

Jira

Zendesk

Remote desktop tools

Intune

VMware Workspace ONE

Job description

Iambic is seeking an IT Support Specialist to facilitate the seamless delivery of IT services and help ensure that our operations meet high standards of performance, reliability, and customer satisfaction. This role combines hands-on IT troubleshooting, user support, and management of lab equipment and resources at our San Diego headquarters.

You will also assist with IT service processes, optimizing service performance, and coordinating with cross-functional teams to meet the evolving needs of