Client-Focused Systems Support Technician

O'Reilly Auto Parts; United States; In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Stock Purchase Plan

401k with employer contributions

Medical, Dental, & Vision Insurance

Tuition assistance

Descrizione del lavoro

O'Reilly Auto Parts seeks a Professional Systems Support Technician I to provide first-class help for professional customers using web browsers, shop management systems and procurement products to place B2B orders. You will handle setup, training, and maintaining online connectivity.

You will diagnose issues across operating systems and browsers, support field teams, register new customers for First Call Online, and maintain logs of failures and modifications.

Competenze

• Required: College, vocational technical, or on-the-job training on PC's, operating systems, and Internet Explorer, Mozilla Firefox, Safari, and Chrome.
• Excellent communication and public relation skills.
• Retail sales oriented with prior experience in customer service.
• Basic networking skills (drive mapping, etc).
• Intermediate computer skills (Excel/Word/Internet).
• Ability to multi-task and work well under pressure with customers and team members.

Mansioni

• Provide help support functions for all products used to connect professional customers to O'Reilly Auto Parts.
• Return phone messages and emails to Professional Customers.
• Support O’Reilly field team needs as it relates to our electronic offering and questions.
• Register new customers for First Call Online web site.
• Diagnose Customer issues with operating systems, browsers and firewalls to restore electronic ordering abilities.
• Maintain a computer log showing equipment failures, software issues, and equipment modifications.
• Participate in training for O'Reilly customers and company personnel as needed.
• Work with customers reviewing/recommending hardware needs and system requirements.
• Work with I.S. and Telecom Departments to resolve/troubleshoot communication issues.
• Work with programmers and customers testing and evaluating software and hardware.
• Performs other duties as assigned.

Conoscenze

Customer service

Communication skills

Public relations

Networking basics

Multitasking

Problem solving

Formazione

College or vocational training

Strumenti

First Call Online

Descrizione del lavoro

O'Reilly Auto Parts seeks a Professional Systems Support Technician I to provide first-class help for professional customers using web browsers, shop management systems and procurement products to place B2B orders. You will handle setup, training, and maintaining online connectivity.

You will diagnose issues across operating systems and browsers, support field teams, register new customers for First Call Online, and maintain logs of failures and modifications.