IT Support Intern - Spring 2027

DMA-DuCharme, McMillen & Associates, Inc. and affiliates; Indianapolis (IN); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Hybrid work option

ESOP from day one

Company-paid parental leave

Generous time off package

Multiple benefit plans

Job summary

DMA-DuCharme, McMillen & Associates, Inc. and affiliates in Indianapolis, IN offers an Associate Support Analyst Intern role.

The intern will gain hands-on experience with account lockouts, password resets, answering phones, and routing trouble tickets while learning imaging, configuring, and setting up new workstations. This employee-owned firm emphasizes low turnover, ESOP participation, company-paid parental leave, a generous time-off package, and multiple benefit plans.

Qualifications

• Pursuing a bachelor’s degree in CS, information systems, technology, or related field.
• Proficient in Microsoft Windows 7 and Microsoft Office.
• Excellent customer service and communication skills.

Responsibilities

• Monitor, review, and prioritize help desk requests
• Provides a timely one-on-one end-user problem resolution via telephone and e-mail
• Escalate complex Help Desk requests to the appropriate IT staff member
• Assist in workstation deployments
• Reset passwords and unlock accounts
• Install approved applications

Skills

Customer service skills

Verbal and written communication

Education

Bachelor’s degree in Computer Science, Information Systems, Technology, or related field

Tools

Microsoft Windows 7

Microsoft Office

Job description

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:

• 2026 Great Places to Work Certified
• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
• Company paid parental leave
• Generous time off package
• Multiple benefit plans, eligibility begins on day one of employment
• Culturally focused on work/life balance, and the overall wellness of our employees

Position Summary

The Associate Support Analyst Intern will gain experience in account lockouts, password resets, answering phones, and routing trouble tickets. In addition, will gain experience in imaging, configuring, and setting up new workstations.

Essential Duties and Responsibilities

• Monitor, review, and prioritize help desk requests
• Provides a timely one-on-one end-user problem resolution via telephone and e-mail
• Escalate complex Help Desk requests to the appropriate IT staff member
• Assist in workstation deployments
• Reset Password and unlock accounts
• Install approved applications

Non-Essential Duties and Responsibilities

• Perform other duties as assigned

Education and Qualifications

• Currently pursuing Bachelor’s degree in Computer Science, Information Systems, Technology, or related field
• Proficient in Microsoft Windows 7 and Office
• Excellent customer service skills
• Excellent verbal and written communication skills
• Net + or A + Certification a plus
• Previous ticket/phone support system experience a plus

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The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.
It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at [e-mail] or 800-309-2110 and choosing selection 6.