IT Support Intern — ESOP on Day One, Hybrid

DMA-DuCharme, McMillen & Associates, Inc. and affiliates; Indianapolis (IN); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Hybrid work option

ESOP from day one

Company-paid parental leave

Generous time off package

Multiple benefit plans

Job summary

DMA-DuCharme, McMillen & Associates, Inc. and affiliates in Indianapolis, IN offers an Associate Support Analyst Intern role.

The intern will gain hands-on experience with account lockouts, password resets, answering phones, and routing trouble tickets while learning imaging, configuring, and setting up new workstations. This employee-owned firm emphasizes low turnover, ESOP participation, company-paid parental leave, a generous time-off package, and multiple benefit plans.

Qualifications

• Pursuing a bachelor’s degree in CS, information systems, technology, or related field.
• Proficient in Microsoft Windows 7 and Microsoft Office.
• Excellent customer service and communication skills.

Responsibilities

• Monitor, review, and prioritize help desk requests
• Provides a timely one-on-one end-user problem resolution via telephone and e-mail
• Escalate complex Help Desk requests to the appropriate IT staff member
• Assist in workstation deployments
• Reset passwords and unlock accounts
• Install approved applications

Skills

Customer service skills

Verbal and written communication

Education

Bachelor’s degree in Computer Science, Information Systems, Technology, or related field

Tools

Microsoft Windows 7

Microsoft Office

Job description

DMA-DuCharme, McMillen & Associates, Inc. and affiliates in Indianapolis, IN offers an Associate Support Analyst Intern role.

The intern will gain hands-on experience with account lockouts, password resets, answering phones, and routing trouble tickets while learning imaging, configuring, and setting up new workstations. This employee-owned firm emphasizes low turnover, ESOP participation, company-paid parental leave, a generous time-off package, and multiple benefit plans.