IT Support Intern

Vivie; Alexandria (MN); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Employer-matched retirement

Health & wellbeing benefits

PTO & holidays

Scholarships & training

Modern technology

Job summary

Vivie in Minnesota is seeking an IT Support Intern to assist with maintaining our tech infrastructure and helping end users. This part-time, hourly role offers hands-on experience across hardware, software, and help desk tasks in a collaborative environment.

You’ll join a team that values initiative, clear communication, and quick learning, with access to training, growth opportunities, and comprehensive benefits.

Qualifications

• High school diploma or pursuing IT-related studies.
• Interest in IT or technology support.
• Strong communication and willingness to learn.

Responsibilities

• Assist in troubleshooting basic hardware, software, and network issues.
• Set up and deploy new computers, software, and peripherals for staff.
• Maintain asset and inventory records and IT documentation.
• Contribute to help desk operations and ticketing workflows.
• Support special IT projects and initiatives as needed.

Skills

End-user support

Troubleshooting

IT setup

Ticketing software

Education

High school diploma

Tools

Ticketing software

Job description

Schedule: Part Time | Flexible Hours During Day Time |

Pay: $15-$16.50 (non-exempt) based on location, experience, and qualifications

Why You’ll Love Working at Vivie

• Competitive pay with employer-matched retirement and pay-on-demand
• Comprehensive health and wellbeing benefits
• Generous PTO and paid holidays
• Career growth with scholarships, training, and professional development
• Work-life benefits and modern technology that make your day easier

As an IT Support Intern, you’ll gain real-world experience by supporting Vivie’s technology infrastructure and end users. You’ll work closely with our IT team to troubleshoot hardware and software issues, assist with system maintenance, and help optimize our help desk operations. Whether setting up devices or learning IT best practices, you’ll play a meaningful role in keeping our team connected, supported, and ready to serve.

As An IT Support Intern, You Will

• Support End-User Technology Needs - Assist in troubleshooting basic hardware, software, and network issues. Respond to support requests via phone, email, or in-person and elevate complex issues as needed.
• Assist with IT Setup & Deployment - Help configure and install new computers, software, and peripherals for staff and new hires. Maintain up-to-date asset and inventory records. Contribute to the organization and maintenance of internal IT documentation, user guides, and system processes.
• Participate in Team Projects & Opportunities - Support special initiatives and gain exposure to real-time IT operations while applying best practices in data protection and IT security.
• Contribute to Help Desk Operations - Learn and use ticketing software to track issues, prioritize tasks, and maintain a responsive support experience for users.
• Other Duties as Assigned - The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

This Job Also Requires

• High school diploma required; college coursework in IT, Business, Administration, or related fields preferred.
• Interest in pursuing a career in IT or technology support.
• Strong communication skills and a willingness to learn.
• Basic knowledge of computer hardware, software, and troubleshooting.
• Ability to follow instructions and take initiative on assigned tasks.
• Ability to pass state mandated background checks.
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication with team members and visitors.

Additional Details

• Employment Type: Hourly, non-exempt
• Department: Information Technology
• Travel Requirements: No
• This role does not include supervisory responsibilities

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.