Computer Support Intern

Institute for Advanced Study; Princeton, Northern (NJ, KY); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Mentorship from IT professionals

Flexible scheduling

Growth opportunities

Potential summer extension

Job summary

Institute for Advanced Study offers a paid internship to support IT operations for a global scholarly community. You will work with experienced IT staff, gaining hands-on experience across desktop support, device management, and end-user resources.

The role emphasizes reliability, strong communication, and a willingness to learn new technologies. Flexible scheduling is available, with potential for summer extension and growth within the IT team.

Qualifications

• Prior experience troubleshooting Windows or Mac OS desktop systems.
• Strong communication skills (verbal and written).
• Problem-solving mindset and eagerness to learn new technologies.
• Reliable and organized with multi-tasking ability.

Responsibilities

• Provide front-line support for desktop systems (Mac/PC), mobile devices, printers, and VPN clients.
• Log support requests and track IT equipment for up-to-date records.
• Move and set up desktop equipment between offices as needed.
• Collaborate on IT projects and initiatives as opportunities arise.
• Create and update online end-user documentation and resources.
• Take on other duties to support the IT team’s mission.

Skills

Troubleshooting Windows/Mac OS

Education

Undergraduate student

Job description

Description

Position Summary

This paid internship offers a unique opportunity to work alongside experienced IT professionals and support a vibrant community of scholars from around the world. You’ll gain hands‑on experience with a wide variety of technologies and play a key role in ensuring smooth day‑to‑day operations for our users

Requirements

Essential Job Duties

• Technical Support: Provide front-line support for desktop systems (Mac/ PC), mobile devices, networked printers, wireless connectivity, VPN clients, email, and productivity software.
• Equipment Management: Assist with tracking IT equipment and accurately logging support requests to maintain up-to-date records.
• Physical Setup: Move and set up desktop computer equipment between offices as needed, using a cart or manual lifting.
• Project Participation: Collaborate on IT projects and initiatives as opportunities arise.
• Documentation: Help create and update online support resources and documentation for end users.
• Additional Tasks: Take on other duties as assigned to support the IT team’s mission.

Minimum Qualifications

• Prior experience troubleshooting either Windows or Mac OS desktop systems.
• Current undergraduate student (freshman, sophomore, or junior) enrolled at an accredited institution.
• Strong communication skills — both verbal and written.
• Problem-solving mindset and eagerness to learn new technologies.
• Reliable and organized, with the ability to manage multiple tasks and requests.

Preferred Qualifications

• Available to work at least 8 hours per week during the academic year, within standard business hours (8 AM–5 PM, weekdays).
• Able to start within one month of offer.

Why Join Us?

• Hands‑on experience with a broad range of IT systems and software.
• Mentorship from experienced IT professionals.
• Flexible scheduling to accommodate your academic commitments.
• Opportunity for growth — internship may extend into the summer.

Working Conditions

• Ability to lift 40 pounds.
• Must be able to remain in a stationary position for prolonged periods of time.

The Institute for Advanced Study retains the right to change or assign other duties to this position at any time.

To perform this role successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

The hourly pay rate for this position is $20.

The Institute for Advanced Study is an Equal Opportunity Employer.