Senior IT Specialist

A Hiring Company; Sacramento (CA); On-site; USD 46,838 - 50,971; Full time

Benefits offered by this job

Competitive pay

Generous benefits

Learning and development opportunities

Job summary

An established industry player is seeking a Senior IT Specialist to enhance their IT operations and support digital transformation initiatives. This role is crucial for overseeing helpdesk performance, managing automation projects, and ensuring system stability. You will lead a team, mentor junior staff, and work on exciting AI and cloud-based projects that drive innovation. If you are passionate about technology and eager to contribute to a collaborative culture, this opportunity could be the next step in your career. Join a company that values diversity and invests in employee development.

Qualifications

• 3+ years of helpdesk management experience with SLA oversight.
• Experience with AI tools and cloud migrations.
• Proven success in resolving complex technical issues.

Responsibilities

• Oversee helpdesk performance and SLA metrics.
• Assist with AI and automation projects.
• Support cloud migrations and enforce IT security policies.

Skills

Leadership

Project Management

Advanced Troubleshooting

Scripting and Automation

Communication

Problem-Solving

IT Security Practices

Education

Bachelor's degree in Information Technology

Equivalent combination of experience and certifications

Tools

Yardi Voyager

Microsoft 365

Active Directory

PowerShell

Power Automate

Job description

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Ethan Conrad Properties, Inc. is one of the largest and the fastest growing Commercial Real Estate Companies in Sacramento, CA. With over 10MM square feet, over 150 properties, and over 250 buildings, valued at $1.3 billion dollars. ECP has had an Annual Growth of over 20% for the past 10 years and anticipates continued growth of 20% annually, creating more job opportunities internally and externally. ECP is a World Class Company.

The Senior IT Specialist role was identified as necessary to support growing operational demands and aligns directly with departmental goals of improving helpdesk performance, expanding automation initiatives, and enhancing system stability. This position oversees SLA metrics, acts as the top-tier technical escalation point, and assists with AI and cloud-based projects critical to the company's digital transformation. It also supports business continuity by managing Yardi Voyager systems and mentoring junior staff. This role ensures our IT infrastructure remains secure, scalable, and aligned with company-wide efficiency and innovation goals.

Requirements:

Description:

Ethan Conrad Properties, Inc. is one of the largest and the fastest growing Commercial Real Estate Companies in Sacramento, CA. With over 10MM square feet, over 150 properties, and over 250 buildings, valued at $1.3 billion dollars. ECP has had an Annual Growth of over 20% for the past 10 years and anticipates continued growth of 20% annually, creating more job opportunities internally and externally. ECP is a World Class Company.

The Senior IT Specialist role was identified as necessary to support growing operational demands and aligns directly with departmental goals of improving helpdesk performance, expanding automation initiatives, and enhancing system stability. This position oversees SLA metrics, acts as the top-tier technical escalation point, and assists with AI and cloud-based projects critical to the company's digital transformation. It also supports business continuity by managing Yardi Voyager systems and mentoring junior staff. This role ensures our IT infrastructure remains secure, scalable, and aligned with company-wide efficiency and innovation goals.

Requirements:

The Senior IT Specialist is a leadership-level position responsible for managing IT helpdesk operations, serving as the top technical escalation point, and assisting with technology initiatives including AI integration and cloud migrations.

Key Responsibilities:

• Oversee helpdesk performance, SLA metrics, and ticket workflows
• Resolve complex Tier 1–3 technical issues
• Assist with AI and automation projects (e.g., SOP bots, process optimization)
• Support cloud migrations and enforce IT security policies
• Maintain documentation, mentor junior staff, and support Yardi Voyager systems

Expected Outcomes:

• Improved helpdesk efficiency and user satisfaction
• Successful deployment of automation and cloud-based initiatives
• Reduced downtime and escalations
• Enhanced system security and IT process maturity
• Stronger internal IT capability through mentoring and documentation

Essential Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field– OR – equivalent combination of experience and certifications (e.g., Microsoft, CompTIA, Azure)

Required Experience:

• Minimum 3 years of helpdesk management with proven success in SLA oversight and service delivery
• Minimum 2 years of professional experience working with AI tools (e.g., chatbot frameworks, automation platforms)
• Experience with Microsoft environments: Active Directory, Microsoft 365, Teams, and SharePoint
• Hands-on experience resolving complex hardware, software, and networking issues
• Experience managing enterprise ticketing systems and optimizing helpdesk workflows

Key Skills:

• Strong leadership and mentoring abilities
• Excellent project management and communication skills
• Advanced troubleshooting and problem-solving capabilities
• Proficiency in scripting and automation tools (e.g., PowerShell, Power Automate)
• Knowledge of IT security practices, including MFA, patching, and endpoint protection
• Ability to produce and maintain IT documentation and SOPs

At Ethan Conrad Properties, we pride ourselves on our collaborative culture, which can be seen throughout every step of an ECP employee's journey. Starting with our interviews and continuing through our executive open-door policy, collaboration is at the heart of working at ECP.

We offer competitive pay, generous benefits, and a commitment to investing in our employees learning and development to ensure a rewarding and fulfilling career.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at ECP.

Compensation details: 34-37 Hourly Wage

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Business Content

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