IT Support & Field Systems Specialist

Sacramento-Yolo Mosquito & Vector Control District; Elk Grove (CA); Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Sacramento-Yolo Mosquito & Vector Control District seeks an Information Technology Specialist to provide frontline support to staff and help maintain secure information systems under supervision.

The role covers desktop support, device configuration, basic network maintenance, software updates, user account management, data backups, and guidance on hardware and software usage, with emphasis on confidentiality and district security.

Qualifikationen

• Associate degree in Information Technology, Computer Science, or a closely related field.
• Equivalent combination of education, training, and experience.
• Minimum of one year of experience providing technical support in a networked environment.
• Experience working with Windows operating systems, Microsoft 365, and basic networking concepts.

Aufgaben

• Responds to help desk requests and provides troubleshooting support for computer hardware, software, printers, mobile devices, peripherals, and network connectivity issues.
• Installs, configures, and maintains workstations, laptops, tablets, and mobile devices in compliance with District standards and security protocols.
• Assists with routine monitoring and basic troubleshooting of the Districts LAN/WAN and wireless network.
• Installs and updates software applications, applies patches, and ensures antivirus and system updates are current.
• Maintains accurate inventory and documentation of IT assets, support tickets, system maintenance, and repairs.
• Assists with data backups, system imaging, and routine updates in support of disaster recovery and business continuity.
• Supports the Districts email, messaging, and telephone systems, including account setup and password resets.
• Assists in the configuration, deployment, and troubleshooting of GPS devices, surveillance equipment, and other field technologies.
• Provides guidance and instruction to staff regarding the use of hardware and software.
• Maintains security and confidentiality of District data and systems.
• Performs other related duties as assigned.

Kenntnisse

Hardware troubleshooting

Windows OS

Microsoft 365

Networking basics

Help desk support

Documentation & ticketing

Ausbildung

Associate degree in Information Technology, Computer Science, or related field

Equivalent combination of education, training, and experience

Tools

Microsoft 365

Jobbeschreibung

Sacramento-Yolo Mosquito & Vector Control District seeks an Information Technology Specialist to provide frontline support to staff and help maintain secure information systems under supervision.

The role covers desktop support, device configuration, basic network maintenance, software updates, user account management, data backups, and guidance on hardware and software usage, with emphasis on confidentiality and district security.