Information Technology Specialist

California Department of Motor Vehicles; California (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

A state government agency is seeking an Information Technology Specialist I to provide enterprise-wide customer and technical support. This role involves troubleshooting applications, managing service tickets, and leading support efforts. Ideal candidates will have strong communication skills and experience with IT incident tracking software such as ServiceNow. The position is based in Sacramento, California, with a filing date of 9/11/2025.

Qualifications

• Strong problem-solving skills and ability to accurately document solutions.
• Excellent written and verbal communication abilities.
• Proven ability to deliver timely results to internal customers.
• At least one year of technical telephone support experience.
• Exceptional relationship management and customer service skills.
• At least one year of technical telephone support experience.

Responsibilities

• Provide enterprise-wide customer and technical support services in a Help Desk/Service Desk environment.
• Troubleshoot first- and second-tier desktop and mobile applications.
• Open and manage IT incident tickets.
• Serve as lead for Service Desk support.
• Assist with training, documentation, and presentations related to Service Desk services and supported applications.

Skills

Problem-solving

Communication skills

Customer service

Technical support experience

Relationship management

Technical telephone support

Tools

ServiceNow

IT service management systems

Job description

Join to apply for the Information Technology Specialist role at California Department of Motor Vehicles.

The California Department of Motor Vehicles (DMV) is seeking an Information Technology Specialist I to join our Enterprise Support Services Group within the Information Systems Division (ISD). This role is perfect for a skilled IT professional who thrives in customer support and enterprise service desk environments.

What You’ll Do

• Provide enterprise-wide customer and technical support services in a Help Desk/Service Desk environment.
• Troubleshoot first- and second-tier desktop and mobile applications by identifying root causes and applying solutions.
• Open and manage ServiceNow IT incident tickets (or similar IT service management systems).
• Serve as a lead for Service Desk support, demonstrating expertise in desktop, hardware, software, and networking support.
• Assist with training, documentation, and presentations related to Service Desk services and supported applications.

Desirable Qualifications

• Strong problem-solving skills and ability to accurately document solutions.
• Excellent written and verbal communication abilities.
• Proven ability to deliver timely results to internal customers.
• Experience with ServiceNow or other IT incident tracking software.
• Exceptional relationship management and customer service skills.
• At least one year of technical telephone support experience.

Additional Information

Location: DMV Headquarters in Sacramento.

Final Filing Date: 9/11/2025