IT Support & Facility Maintenance Technician

ZipRecruiter; Pompano Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A growing company is seeking an IT Support & Facility Maintenance Technician to provide technical support and manage facility maintenance. The role involves troubleshooting, managing IT systems, and ensuring smooth operations across locations. Competitive wages and benefits are offered.

Benefits

Competitive wages and benefits

Company paid holidays and vacation

Profit sharing program

Advancement opportunities

Qualifications

• 3+ years of experience in IT support or network/system administration.
• Strong troubleshooting skills for hardware, software, LAN/WAN, and server issues.

Responsibilities

• Install, configure, and maintain computer hardware, software, and operating systems.
• Coordinate and manage repairs, upgrades, and routine maintenance.

Skills

Troubleshooting

Communication

Vendor Management

Tools

Microsoft Office

Windows OS

Active Directory

VoIP

Job description

Job DescriptionJob Description

About Spring Footwear:

Since 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style. Product innovation, quality, value and flexibility are the cornerstones that contribute to our success. This all leads to our mission:

“To develop successful partnerships by creating and delivering the best quality, value, product and service every day!”

We are seeking a reliable, hands-on IT Support & Facility Maintenance Technician to join our team. This dual-role position is responsible for day-to-day technical support and coordination of general facility maintenance across corporate and retail locations. This role will work closely with our 3rd party technology support group and internal teams to ensure smooth daily operations.

Key Responsibilities:

IT Support (70%)

• Install, configure, and maintain computer hardware, software, and operating systems
• Troubleshoot network issues, diagnose hardware/software problems, and replace components as needed
• Provide helpdesk support in person and remotely; manage user accounts and password resets
• Support rollouts of new hardware/software and document procedures
• Collaborate with third-party IT vendors and assist in evaluating technology solutions
• Maintain asset records for computers, printers, and peripherals
• Run wiring for workstations and maintain network infrastructure
• Set up and manage company phone systems and coordinate with vendors as needed
• Monitor service levels and ensure vendor performance aligns with contract expectations

Facility Maintenance (30%)

• Coordinate and manage repairs, upgrades, and routine maintenance at corporate and retail locations
• Supervise vendors during onsite maintenance and improvement projects
• Respond to emergency maintenance requests and perform hands-on repairs as needed
• Assist with new store setup, including furniture, equipment, and basic tech infrastructure
• Proactively identify and recommend maintenance or facility improvement opportunities

Knowledge, Skills and Qualifications:

• 3+ years of experience in IT support or network/system administration
• Strong troubleshooting skills for hardware, software, LAN/WAN, and server issues
• Familiarity with Microsoft Office, Windows OS, antivirus software, Active Directory
• Hands-on experience with desktop/laptop repairs, printers, peripherals, and VoIP phones
• Able to work independently, prioritize tasks, and manage multiple open tickets
• Strong communication and vendor management skills
• Comfortable running network cabling and basic electrical safety checks
• Physical ability to support light facility repair and retail setup work

Key Success Metrics:

• Timely response and resolution of IT support tickets
• High uptime for server, phone, and network systems
• Low number of repeat support requests
• Quality and completeness of support tasks and facility projects

We offer:

• Competitive wages and benefits

• Company paid holidays and vacation

• Profit sharing program

• Advancement opportunities

Ready to make an impact?

Join a growing company where your skills in technology and facility support will make a direct difference. Apply today and be part of the Spring Footwear team.

Spring Footwear Corp. is an EEO employer, all employment is contingent upon a successful drug and background screening, as applicable to the job specifications. We administer the Florida Drug Free Workplace program, and as such, employees may be subject to reasonable suspicion drug tests, as ascribed by the Florida law.