Mobile Video Field Support Technician

Motorola Solutions; Orlando, Plantation (FL, FL); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a self-starting Field Service Technician to enhance customer satisfaction and drive service success. This role involves collaborating with various teams to meet customer needs, diagnosing technical issues, and providing training on product configurations. The position offers the opportunity to work remotely within the region, with travel to customer sites as needed. Join a dynamic team focused on building safer communities through innovative technology solutions, and enjoy a comprehensive benefits package that supports your well-being and career growth.

Benefits

Health plans

401K

Paid holidays

Stock plans

Parental leave

Incentives

Qualifications

• 5+ years in relevant technical roles with a focus on customer service.
• Experience in a high-security environment and ability to pass background checks.

Responsibilities

• Collaborate with teams to meet customer needs and enhance satisfaction.
• Diagnose technical issues and provide training on product configurations.

Skills

Electronics Technician

System Technologist

Field Service

IT roles

Windows administration

Networking

TCP/IP

Wi-Fi

IP device configuration

Hardware/software troubleshooting

Customer service

Communication skills

Project management

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security, and command center technologies support public safety agencies and enterprises alike, enabling coordination that is critical for safer communities, schools, hospitals, and businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role; while there is no immediate opening, we want to establish relationships with prospective candidates like you. If your background matches our requirements, we will follow up with an exploratory conversation.

Job Description

Job Summary

We are seeking a self-starting Field Service Technician to deliver exceptional customer service. The goal is to drive service success that enhances customer satisfaction, maximizes retention, and increases profitability.

Responsibilities

• Collaborate with Customer Experience, Sales, Systems Integration, CMSO, and Product Group to meet customer needs.
• Serve as a key contact during deployment and post-deployment phases.
• Assist with coordination between teams and troubleshoot system failures.
• Diagnose technical issues and determine solutions.
• Provide training on product and system configurations.
• Supervise third-party installers for mobile video devices.
• Communicate technical resolutions to customers.
• Assist with deployment configurations and produce service reports.
• Follow all procedures and protocols.
• Share information across technical teams.
• Understand customer requirements and provide recommendations.
• Build positive customer relationships.
• Identify systemic issues and work on process improvements.

Qualifications

• 5+ years in Electronics Technician, System Technologist, System Manager, Field Service, or IT roles.
• Experience with Windows administration, networking, TCP/IP, Wi-Fi, IP device configuration, hardware/software troubleshooting.
• Experience in Law Enforcement environment is a plus.
• Excellent customer service and communication skills.
• Ability to train users on hardware/software.
• Project management experience for installations.
• Willingness to travel within the region.
• Ability to work in a high-security environment and pass background checks.

Location & Travel

Remote within the region with travel to customer sites as needed.

Basic Requirements

• 5+ years relevant experience.
• Ability to obtain required background clearance.

Additional Details

Travel: 25-50%

Relocation: Not provided

Position Type: Experienced

Benefits include: Incentives, health plans, 401K, paid holidays, stock plans, parental leave, and more.

EEO Statement: Motorola Solutions is an Equal Opportunity Employer committed to diversity and inclusion. We provide accommodations for candidates with disabilities upon request.