Identity und Access Management Support Engineer (m/w/d)

iC Consult; United States; Hybrid; USD 61,000 - 83,000; Full time

Job summary

iC Consult seeks an IAM Support Specialist to operate and support identity and access management services for international clients as part of a managed services team. The role covers solution administration, guidance on identity data interfaces, federated single sign-on configuration, and ticket-based troubleshooting.

Responsibilities include administering client IAM solutions, advising on centralized data interfaces, configuring federated SSO with identity providers, investigating incidents,

Qualifications

• Degree in computer science or comparable qualification.
• Interest in learning complex topics related to enterprise user data and access management.
• Strong problem-solving ability and analytical thinking.
• Solid knowledge of databases and directory services.
• Awareness of IT security and data protection.
• Customer-focused communication skills and fluent written and spoken German and English.

Responsibilities

• Administer client IAM solutions and help keep identity services running reliably.
• Advise customers on requirements for centralized IAM data interfaces.
• Configure cloud applications for federated single sign-on with identity providers.
• Investigate and resolve incidents through a ticket-based support process.
• Implement service requests and standard changes.

Skills

German (fluent)

English (fluent)

Strong problem solving

Analytical thinking

Databases knowledge

Directory services knowledge

IT security awareness

Customer-focused communication

Interest in learning IAM topics

Education

Degree in computer science or comparable qualification

Job description

Role overview

Operate and support identity and access management services for international clients as part of a managed services team. The work spans solution administration, customer guidance on identity data interfaces, federated single sign-on configuration, and ticket-based troubleshooting.

Responsibilities

• Administer client IAM solutions and help keep identity services running reliably.
• Advise customers on requirements for centralized IAM data interfaces.
• Configure cloud applications for federated single sign-on with identity providers.
• Investigate and resolve incidents through a ticket-based support process.
• Implement service requests and standard changes.

Requirements

• Degree in computer science or a comparable qualification.
• Interest in learning complex topics related to enterprise user data and access management.
• Strong problem-solving ability and analytical thinking.
• Solid knowledge of databases and directory services.
• Awareness of IT security and data protection.
• Customer-focused communication skills and fluent written and spoken German and English.

Nice to have

• Knowledge of web technologies and protocols.

Benefits and work setup

• Remote work in Germany or on-site/hybrid work in Essen, Frankfurt, Karlsruhe, Munich, Oberhaching, or Stuttgart.