IT Support Engineer (Tier I/II) — Windows, AD, ITSM

SI Group; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision packages

Health Savings Account

Paid Time Off

Holiday leave / PTO

Job summary

SI Group is seeking an IT Support Engineer to deliver Tier I & II end-user support across local, regional, and remote locations. You will implement, upgrade, troubleshoot, and document hardware, software, and local infrastructure while logging requests in the ITSM system.

You will triage incidents, manage Windows client OS and Office 365, handle printers and peripherals, maintain asset inventory, and contribute to SOPs and knowledge base to improve service availability and response times.

Qualifications

• BS degree or equivalent relevant experience.
• Experience with ITSM and ITIL tools.
• Minimum of 2 years IT administrator level work experience.
• Experience in chemical industry or manufacturing preferred.
• Security, analytical, and problem-solving skills.

Responsibilities

• Triage, troubleshoot and resolve tickets in ITSM system.
• Install, upgrade, support Windows client OS and Office 365.
• Support hardware, printers, and peripherals.
• Use diagnostics to troubleshoot networking issues.
• Manage Move/Add/Change in Active Directory and access provisioning.
• Update IT hardware and software asset inventory.
• Document local network and infrastructure.
• Create/update SOPs and knowledge resources.
• Provide training and job aids as needed.
• Oversee administration of software platforms to ensure availability.

Skills

IT Support

Customer Service

Troubleshooting

Active Directory

ITIL

ITSM

Education

Bachelor's degree or equivalent experience

Tools

Office 365

Windows OS

ITSM System

Job description

SI Group is seeking an IT Support Engineer to deliver Tier I & II end-user support across local, regional, and remote locations. You will implement, upgrade, troubleshoot, and document hardware, software, and local infrastructure while logging requests in the ITSM system.

You will triage incidents, manage Windows client OS and Office 365, handle printers and peripherals, maintain asset inventory, and contribute to SOPs and knowledge base to improve service availability and response times.