On-Site Windows IT Support Specialist II (Enterprise)

asmexternalcareersite; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

ASM Research is seeking an on-site IT Service Desk professional to provide Tier 2 end-user support in a Windows environment for a large enterprise of ~4500 users. You will troubleshoot, resolve, or escalate incidents, manage hardware, and support a range of devices in person or over the phone.

The role emphasizes accurate ticketing, asset tracking, and collaboration with teammates to implement process improvements.

Qualifications

• 3-5+ years IT experience in a Service Desk Tier 1 Enterprise role.
• Working knowledge of Microsoft Windows support.
• Experience troubleshooting and repairing enterprise peripherals.
• Familiar with supporting smartphones and mobile devices.
• Strong customer service and communication skills.
• US Citizen able to pass government background check.
• Bachelor's degree preferred but not required.

Responsibilities

• Resolve or refer IT issues; escalate with SMEs as required.
• Enter IT problem descriptions into ticketing system and route to correct support group.
• Manage hardware assets and track via asset management applications.
• Troubleshoot Desktop/Laptop, thin client, printers and mobile devices.
• Troubleshoot peripheral devices (Printers, Smartphones, Scanners).
• Explain technical issues to a disparate range of technical and non-technical clients.
• Run diagnostic programs for troubleshooting or monitoring purposes.
• Provide support to end users on moderately complex issues.
• Apply diagnostic techniques to identify problems and solutions with minimal supervision.
• Set up equipment for employee use and install OS/software.
• Refer major problems to vendors or next tier for service.
• Collaborate with team to resolve IT issues and improve processes.
• Assist in training materials or training users.
• Ability for light travel and support to offsite locations.

Skills

IT Service Desk

Windows support

Customer service

Troubleshooting

Education

Bachelor's degree in Computer/Information Technology or related field

Tools

Asset management systems

Ticketing system

Mobile devices support

Job description

ASM Research is seeking an on-site IT Service Desk professional to provide Tier 2 end-user support in a Windows environment for a large enterprise of ~4500 users. You will troubleshoot, resolve, or escalate incidents, manage hardware, and support a range of devices in person or over the phone.

The role emphasizes accurate ticketing, asset tracking, and collaboration with teammates to implement process improvements.