IT Support Engineer / Systems Administrator — Level 3

claritytech; Madison (WI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Flexible PTO

Insurance (health/dental/vision/life)

Disability

Job summary

Clarity Technology Group, Inc. is seeking an experienced Level 3 IT Support Engineer / Systems Administrator to join our IT service team. You will support a wide variety of client networks, systems, and cloud environments while helping deliver the best possible customer experience.

Each day will bring new challenges requiring creative problem-solving, analytical thinking, and clear communication. You will work alongside our collaborative technical team to troubleshoot complex issues, administer

Qualifications

• 5+ years of technical support or systems administration experience preferred.
• Experience supporting Windows desktop and server environments.
• Strong communication and customer service skills.
• Willing to learn new technologies.

Responsibilities

• Provide great customer service and technical support
• Troubleshoot hardware, software, network, and server issues
• Support Microsoft environments including Windows Server, Active Directory, Hyper-V, Microsoft 365, Entra ID, Intune, Exchange Online, and SSO
• Configure and troubleshoot firewalls, switches, wireless networks, servers, and workstations
• Assist with system upgrades, migrations, deployments, and other client projects
• Work with other technicians to resolve issues and complete projects
• Keep clients informed and explain technical issues clearly
• Maintain system documentation and technical procedures
• Look for ways to improve client security, reliability, and performance
• Share knowledge and help the team improve

Skills

Strong communication

Customer service

Troubleshooting

Multitasking

Ownership

Teamwork

Learning mindset

Tools

Microsoft 365

Active Directory

Entra ID

Hyper-V

Intune

SSO

Windows Server

Job description

You are an experienced troubleshooter who enjoys solving complex technical problems.
You are a strong communicator who understands that great IT support starts with great customer service.
You are collaborative, curious, and always looking for opportunities to expand your skills.

We are seeking an enthusiastic and customer-focused Level 3 IT Support Engineer / Systems Administrator to join our IT service team. In this role, you will support a wide variety of client networks, systems, and cloud environments while helping deliver the best possible customer experience.

Each day will bring new challenges requiring creative problem-solving, analytical thinking, and clear communication. You will work alongside our collaborative technical team to troubleshoot complex issues, administer client systems, and maintain reliable and secure IT environments.

This is an excellent opportunity for an experienced IT professional who enjoys hands‑on technical work, values strong client relationships, and wants to continue developing their skills in a supportive team environment.

Clarity Technology Group, Inc. is a Managed Service Provider dedicated to delivering exceptional service and technology solutions. Our close‑knit team consists of passionate technicians and software engineers who thrive in a flexible, relaxed office environment while meeting and exceeding client expectations.

Duties & Responsibilities

• Provide great customer service and technical support
• Troubleshoot hardware, software, network, and server issues
• Support Microsoft environments including Windows Server, Active Directory, Hyper-V, Microsoft 365, Entra ID, Intune, Exchange Online, and SSO
• Configure and troubleshoot firewalls, switches, wireless networks, servers, and workstations
• Assist with system upgrades, migrations, deployments, and other client projects
• Work with other technicians to resolve issues and complete projects
• Keep clients informed and explain technical issues clearly
• Maintain system documentation and technical procedures
• Look for ways to improve client security, reliability, and performance
• Share knowledge and help the team improve

Experience & Skill Requirements

• Strong communication and customer service skills
• Good troubleshooting and problem‑solving skills
• Able to stay organized and handle multiple priorities
• Dependable, proactive, and willing to take ownership of issues
• Comfortable working independently and as part of a team
• Experience supporting Windows desktop and server environments
• Experience with Microsoft 365, Active Directory, Entra ID, Hyper‑V, Intune, and SSO
• Experience with firewalls, switches, networks, servers, and workstations
• Willing and able to learn new technologies
• 5+ years of technical support or systems administration experience preferred

Why Join Us

• Flexible and relaxed work environment
• Work with an experienced and supportive technical team
• Exposure to a wide range of technologies and client environments
• Opportunities to learn, grow, and build hands‑on experience
• Team‑focused culture where people help each other
• Opportunity to make a real difference for our clients
• Strong focus on customer service and work‑life balance

Compensation based on experience and qualifications.

This is a full‑time position with opportunity for growth. We offer a very collaborative and supportive culture, flexible scheduling and a comfortable work environment which often includes hybrid work from home opportunities after a 3 to 6 month training period.

• Benefits include 401(k), flexible PTO, disability and health/dental/vision/life insurance options.