Level 3 IT Support Engineer

Allierad LLC; Houston (TX); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

PTO & Holidays

Training & Development

401(k)

401(k) matching

Employee discounts

Job summary

Allierad LLC in Houston, TX is seeking an experienced Level 3 IT Support Engineer to join our growing MSP team. You will act as a senior technical resource, handling advanced client environments and mentoring teammates while driving issues to resolution.

You will deliver outstanding service, document work hours accurately, and maintain thorough network and systems documentation. The role includes on-call rotation and the opportunity to influence continuous improvement across the team.

Qualifications

• 5+ years MSP IT engineering or systems administration experience.
• Experience with networking, servers, Azure/AWS, and security.
• Strong written and verbal communication for client interactions.
• Willingness to participate in on-call rotation.

Responsibilities

• Deliver exceptional client service while ensuring every interaction exceeds expectations.
• Accurately document time entries for an 8-hour workday plus 1-hour lunch.
• Keep thorough, up-to-date documentation of client networks and environments.
• Install, configure, and troubleshoot VoIP systems.
• Respond to Time & Materials (T&M) service requests and close tickets.
• Deploy and support business continuity and disaster recovery solutions.
• Administer Microsoft 365 and Google Workspace environments.
• Install, configure, and support Windows Server environments.
• Diagnose and resolve advanced network, server, workstation, cloud, and security issues.
• Take ownership of projects and service requests through to completion.
• Prioritize multiple tasks in a fast-paced environment.
• Research and learn new technologies independently.
• Communicate technical concepts clearly to various audiences.
• Collaborate with teammates and contribute to continuous improvement.
• Participate in the on-call rotation for after-hours support.

Skills

5+ years MSP IT engineering experience

Strong troubleshooting

Excellent communication

Independent yet collaborative

Education

Bachelor’s degree

Tools

Windows Server

Microsoft 365

Google Workspace

Azure/AWS

VoIP systems

Backup/DR solutions

Job description

Benefits:

• Paid Time Off (PTO) + Holidays
• Training & development
• 401(k)
• 401(k) matching
• Employee discounts

One of Houston's leading Managed Service Providers (MSPs) is seeking an experienced, customer-focused Level 3 IT Support Engineer to join our growing team. We're looking for a motivated IT professional who enjoys solving complex technical challenges, delivering exceptional client service, and collaborating with a team dedicated to excellence.

As a Level 3 Engineer, you will serve as a senior technical resource, providing advanced support for client environments while mentoring teammates and taking ownership of issues through to resolution.

What You’ll Do

• Deliver outstanding customer service while ensuring every client interaction exceeds expectations.
• Accurately document time entries daily, accounting for an 8-hour workday plus a 1-hour lunch.
• Maintain thorough and up-to-date documentation of client networks and environments.
• Install, configure, and troubleshoot VoIP telephone systems.
• Respond to and complete Time & Materials (T&M) service requests.
• Deploy and support business continuity and disaster recovery solutions.
• Administer and troubleshoot Microsoft 365 and Google Workspace environments.
• Install, configure, and troubleshoot desktop and server hardware, including storage, networking, and peripheral components.
• Install, configure, and support Windows Server environments.
• Diagnose and resolve advanced network, server, workstation, cloud, and security issues.
• Take ownership of assigned projects and service requests through successful completion.
• Prioritize multiple tasks while maintaining attention to detail in a fast-paced environment.
• Research and learn new technologies independently.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Collaborate with teammates, share knowledge, and contribute to continuous improvement.
• Participate in the on-call rotation to provide after-hours support as scheduled.

Qualifications

Required Experience

• 5+ years of IT engineering or systems administration experience in a Managed Service Provider (MSP) environment.
• 5+ years of experience with:
• Switching, VLANs, routing, and firewall administration
• Server hardware technologies, including RAID, storage, and server platforms
• Backup and disaster recovery solutions
• Corporate antivirus and endpoint security
• VPN configuration and troubleshooting
• Microsoft Azure and/or Amazon Web Services (AWS)

Preferred Certifications

• Microsoft Certified Professional (MCP)
• Microsoft Certified IT Professional (MCITP)
• Cisco CCNA, CCDA, or CCNP
• CompTIA Network+
• CompTIA Project+
• Apple certifications
• Equivalent certifications and relevant experience will also be considered.

What We’re Looking For

• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Dependable, organized, and accountable.
• Ability to work independently while contributing to a collaborative team.
• Consistent history of positive client feedback.
• Commitment to high-quality work and professional growth.

Additional Requirements

• Ability to lift and move computer equipment weighing up to 50 pounds.
• Reliable transportation.
• Ability to commute to our Houston office.

Education

Bachelor’s degree preferred.

Additional Experience

Minimum of 4 years of customer service experience.

Language

English (Required)

Compensation

Salary: Commensurate with experience and qualifications

Schedule

• Full-time
• Monday-Friday
• 9-hour shift (8 work hours plus a 1-hour lunch)
• Rotating on-call schedule, including occasional weekends

Work Location

In person (Houston, TX 77066)