Senior IT Support Engineer – Level 3 (Remote/Hybrid)

claritytech; Madison (WI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Flexible PTO

Insurance (health/dental/vision/life)

Disability

Job summary

Clarity Technology Group, Inc. is seeking an experienced Level 3 IT Support Engineer / Systems Administrator to join our IT service team. You will support a wide variety of client networks, systems, and cloud environments while helping deliver the best possible customer experience.

Each day will bring new challenges requiring creative problem-solving, analytical thinking, and clear communication. You will work alongside our collaborative technical team to troubleshoot complex issues, administer

Qualifications

• 5+ years of technical support or systems administration experience preferred.
• Experience supporting Windows desktop and server environments.
• Strong communication and customer service skills.
• Willing to learn new technologies.

Responsibilities

• Provide great customer service and technical support
• Troubleshoot hardware, software, network, and server issues
• Support Microsoft environments including Windows Server, Active Directory, Hyper-V, Microsoft 365, Entra ID, Intune, Exchange Online, and SSO
• Configure and troubleshoot firewalls, switches, wireless networks, servers, and workstations
• Assist with system upgrades, migrations, deployments, and other client projects
• Work with other technicians to resolve issues and complete projects
• Keep clients informed and explain technical issues clearly
• Maintain system documentation and technical procedures
• Look for ways to improve client security, reliability, and performance
• Share knowledge and help the team improve

Skills

Strong communication

Customer service

Troubleshooting

Multitasking

Ownership

Teamwork

Learning mindset

Tools

Microsoft 365

Active Directory

Entra ID

Hyper-V

Intune

SSO

Windows Server

Job description

Clarity Technology Group, Inc. is seeking an experienced Level 3 IT Support Engineer / Systems Administrator to join our IT service team. You will support a wide variety of client networks, systems, and cloud environments while helping deliver the best possible customer experience.

Each day will bring new challenges requiring creative problem-solving, analytical thinking, and clear communication. You will work alongside our collaborative technical team to troubleshoot complex issues, administer