Microsoft Platform Support Specialist – SharePoint/Teams

Procentrix; Washington; On-site; USD 75,000 - 95,000; Full time

Job summary

A technology solutions provider seeks a Microsoft support specialist to provide end-user support for Microsoft SharePoint and Teams. Responsibilities include troubleshooting, managing customer requests, and maintaining knowledge of relevant technologies. The position requires a Bachelor's degree and 2+ years of customer service experience, with a focus on Microsoft systems. A public trust clearance and full-time work at the client site in Washington, DC, is mandatory. Competitive salary expected between $75K - $95K annually.

Qualifications

• A minimum of 2 years of experience in customer service for enterprise systems.
• Must have a strong work ethic and be detail-oriented.
• Must be able to obtain and maintain a federal government public trust clearance.

Responsibilities

• Receive customer requests and manage the ticketing system.
• Provide software troubleshooting support.
• Maintain current knowledge of relevant technologies.

Skills

Help desk / customer service support

Microsoft Office Suite

Excellent customer service

Complex problem solving

Organizational skills

Education

Bachelor's Degree or equivalent experience

Job description

A technology solutions provider seeks a Microsoft support specialist to provide end-user support for Microsoft SharePoint and Teams. Responsibilities include troubleshooting, managing customer requests, and maintaining knowledge of relevant technologies. The position requires a Bachelor's degree and 2+ years of customer service experience, with a focus on Microsoft systems. A public trust clearance and full-time work at the client site in Washington, DC, is mandatory. Competitive salary expected between $75K - $95K annually.