IT Support Engineer - Office & Manufacturing (Hybrid)

John Boos & Co.; Effingham (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Vacation

Paid PTO

8 Paid Holidays

Health Insurance

Life Insurance

Vision Insurance

Supplemental Insurance

401(k) Retirement Plan

Company Discount

Flexible Schedules

Job summary

John Boos & Co. is seeking an IT Support Engineer to deliver hands-on frontline IT support across office and manufacturing environments in Effingham, IL.

You will be the first contact for end-user issues and will troubleshoot hardware, software, network, and manufacturing systems while aiding administration and improvement of the IT environment. The role requires strong Windows/Microsoft 365, SharePoint and Power BI familiarity, plus a proactive, service-oriented approach.

Qualifications

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, Networking or a related field preferred, or equivalent practical IT experience.
• Previous experience in technical support, desktop support, network support, systems administration, or a similar IT role is preferred.
• Manufacturing IT experience is beneficial but not required.
• Entry-level candidates with strong technical aptitude, demonstrated troubleshooting skills, and a willingness to learn may also be considered.

Responsibilities

• Serve as a primary point of contact for end-user technology issues and requests.
• Diagnose and resolve hardware, software, network, application, and peripheral issues.
• Troubleshoot and repair desktops, laptops, monitors, docking stations, mobile devices, and other endpoint equipment.
• Support users with Microsoft Windows and Microsoft 365 applications.
• Install, configure, maintain, upgrade, and replace computer hardware and software.
• Assist employees with new technology, applications, and changes to existing systems; escalate complex issues when appropriate while maintaining ownership through resolution.
• Perform basic troubleshooting of wired and wireless connectivity, network connections, switches, TCP/IP, DHCP, DNS, cabling, and endpoint connectivity.
• Assist with installation, configuration, maintenance, and troubleshooting of network equipment and connected devices.
• Identify and document recurring network or infrastructure problems and assist senior IT personnel with infrastructure upgrades, maintenance, and technology projects.
• Assist with administration and support of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and related services.
• Assist with user access, permissions, application configuration, and general Microsoft 365 troubleshooting.
• Support and maintain SharePoint sites, permissions, content, and collaboration solutions.
• Provide support for Power BI reports, dashboards, data access, and related business reporting solutions.
• Troubleshoot printing issues in office and manufacturing environments, including standard office printers, multifunction devices, and Zebra label printers.
• Diagnose issues involving drivers, network connectivity, print queues, labels, applications, and printer hardware.
• Provide hands-on technology support on the manufacturing floor and work directly with operations and manufacturing personnel on technology issues affecting production or business processes.
• Install and upgrade software applications and provide ongoing technical support for existing business systems and technology solutions.
• Assist in troubleshooting integrations and communication between endpoints, applications, printers, and network resources; work with vendors when necessary.
• Participate in testing and deployment of new systems, applications, hardware, and technology solutions.
• Create and maintain technical documentation for IT systems, processes, configurations, troubleshooting procedures, recurring problems, equipment, and standards.
• Identify opportunities to improve reliability, efficiency, security, and the end-user experience.

Skills

End-user support

Microsoft Windows

Microsoft 365

Networking basics

Printers & peripherals

Troubleshooting

Documentation

Power BI basics

SharePoint knowledge

SQL basics

C# / scripting

Education

Assc./Bachelor’s in CS/IT or related field

Technical IT experience

Manufacturing IT experience is beneficial

Entry-level with strong aptitude

Tools

Microsoft 365

SharePoint

Power BI

SQL Server

Job description

John Boos & Co. is seeking an IT Support Engineer to deliver hands-on frontline IT support across office and manufacturing environments in Effingham, IL.

You will be the first contact for end-user issues and will troubleshoot hardware, software, network, and manufacturing systems while aiding administration and improvement of the IT environment. The role requires strong Windows/Microsoft 365, SharePoint and Power BI familiarity, plus a proactive, service-oriented approach.