Senior IT Support Engineer – M365/Azure & Endpoint Manager

Socket.dev; Washington (District of Columbia); On-site; USD 65,000 - 71,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) with match

Public Transportation Subsidies

Career growth opportunities

Job summary

Gunnison Consulting Group seeks a Senior Help Desk Technician to provide frontline IT support in Washington, DC. You will resolve issues across M365/O365, Azure AD, Intune, SharePoint, and VoIP, while supporting Mac and Windows devices and mobile platforms. The role emphasizes customer service, training, and proactive problem solving.

Experience with Zendesk and documentation is essential. On-site work five days a week is required.

Qualifications

• Minimum of 8 years of experience in a technical support or IT help desk environment with progressive responsibility.
• At least 2 years of experience administering M365/O365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and SaaS solutions.
• Proven experience supporting a diverse range of devices including MacOS, Windows, iOS and Android.
• Strong customer service experience with a focus on fast-paced environments.
• Prior experience with Zendesk ticketing system and IT documentation.

Responsibilities

• Provide advanced technical support for end-users, resolving issues related to M365/O365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and VoIP.
• Troubleshoot hardware and software issues on Mac and Windows laptops and mobile devices.
• Conduct root cause analysis to identify, resolve, and prevent recurring technical issues.
• Deliver high-quality customer service with timely updates on issue status.
• Conduct training sessions for users on best practices for Microsoft tools.

Skills

M365/O365

Azure AD/Entra

Intune/Endpoint Manager

SharePoint

VoIP

Zendesk

Customer Service

Tools

MacOS

Windows

iOS

Android

Zoom

Poly Phones

Job description

Gunnison Consulting Group seeks a Senior Help Desk Technician to provide frontline IT support in Washington, DC. You will resolve issues across M365/O365, Azure AD, Intune, SharePoint, and VoIP, while supporting Mac and Windows devices and mobile platforms. The role emphasizes customer service, training, and proactive problem solving.

Experience with Zendesk and documentation is essential. On-site work five days a week is required.