IT Support

Addison Group; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Addison Group in Dallas is seeking an IT Support Engineer for an on-site role five days a week. You will provide hands-on technical support while owning endpoint management and the day-to-day IT operations for a small IT team.

The role emphasizes Microsoft Intune, Microsoft 365, and exceptional customer service, with experience using enterprise ticketing/ITSM platforms. Salary ranges from $75k to $110k plus a performance-based bonus; prior experience in a professional services environment is a

Qualifications

• 2+ years of IT support experience.
• Experience with Microsoft Intune / Endpoint Management.
• Experience with Microsoft 365.
• Experience with enterprise ticketing/ITSM platforms.
• Strong customer service skills.
• Experience in a professional services environment is a plus.

Responsibilities

• Provide hands-on technical IT support to users.
• Own endpoint management and day-to-day IT operations.
• Assist with configuring and maintaining Microsoft Intune and Windows devices.
• Troubleshoot hardware, software, and user issues with a customer‑focused approach.

Skills

IT Support

Intune

Microsoft 365

ITSM

Customer service

Job description

Job Title:

IT Support Engineer

Work Model:

On-site, 5 days a week

Salary Expectations:

$75-$110K max + performance-based bonus

Team:

Small IT team

Notes:

This is a backfill position for an IT Support Engineer who will provide hands‑on technical support while also taking ownership of endpoint management and day‑to‑day IT operations. The role has a strong emphasis on endpoint management, Microsoft Intune, Microsoft 365, and exceptional customer service, along with troubleshooting hardware, software, and user issues. The ideal candidate will be able to hit the ground running with experience using enterprise ticketing/ITSM platforms, cloud-based technologies, and modern endpoint management tools. Strong communication, problem‑solving, and customer service skills are essential. Experience working in a professional services environment and exposure to AI technologies would be a plus.

Top Skills:

• 2+ years of IT Support experience
• Microsoft Intune / Endpoint Management
• Microsoft 365
• Ticketing / ITSM experience
• Strong customer service skills

Pluses:

• Professional services experience
• AI/AI technology exposure